Maria Lopez Liano
La Concha
Key West
2
Languages
9
years of professional experience
Detail-oriented professional with 5 years of customer service and administrative support experience. Skilled in operating cash registers and managing inventory while delivering outstanding service. Reliable team player with strong communication and time management abilities.
Work History
Front Desk Agent
1 Year 2 Months- Managed check-in and check-out procedures, ensuring accurate guest registration and payment processing.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Developed and maintained positive relationships with guests for satisfaction.
Front End Associate
1 Year 4 Months- Processed returns and exchanges per company policies, ensuring customer satisfaction.
- Assisted customers with check cashing, bill payment, and money orders.
- Resolved customer complaints efficiently, enhancing overall customer experience.
- Maintained cash register and ensured sufficient cash levels.
- Performed daily balancing of cash drawer and money center operations.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Responded to customer inquiries regarding services and products about money services.
- Trained new employees on customer service protocols and best practices.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Answered incoming calls and directed them to appropriate departments.
- Trained new employees on Money Center procedures, improving service consistency.
- Answered customer questions about money services.
- Followed all applicable laws and regulations related to Money Center services.
- Verified customer identification documents according to established guidelines.
RECEPTIONIST
8 Months- Greeted clients and provided them with information
- Ensured product availability by monitoring and replenishing store inventory.
- Organized spreadsheets and timelines for efficient scheduling and tracking
- Kept reception and common areas clean and tidy, removing trash.
- Transmitted information and documents to customers via computer and mail.
- Recorded appointments by answering phone calls and scheduling client meetings.
- Managed electronic conference room reservation calendar to optimize meeting space usage
- Gathered information for the clubs tournaments sign up sheets
- Maintained cleanliness of reception and common areas to ensure welcoming environment
- Signed for incoming deliveries and notified employees of packages.
- Photocopied and collated various materials for distribution.
BARTENDER
1 Year 9 Months- Oversaw daily operations at Veracruz in owner's absence.
- Checked bar inventory and recorded items for restocking.
- Recommended drink options and shared recipe knowledge, enhancing guest experience and satisfaction.
- Waited on tables, taking drink orders.
- Communicated effectively with customers to enhance their dining experience.
- Greeted guests with a friendly and helpful attitude at all times.
- Carried on friendly conversations with regulars and answered any questions or concerns to the best of my ability.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Answered questions about menu selections and made recommendations.
- Arranged bottles and glasses to make attractive displays.
- Sliced and pitted fruit for garnishing drinks.
- Washed and wiped down prep areas, equipment, and utensils.
AU PAIR
7 Months- Provided parents with detailed daily reports on child's activities to enhance communication and support development.
- Assisted children in completing educational tasks by supervising homework and monitoring other learning activities.
- Instructed children in safe behavior, such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Conducted regular meetings with parents to discuss children's activities and developmental progress, fostering collaboration.
- Helped develop and monitored family schedule.
- Instructed children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
PRIVATE TUTOR
9 Months- Personalized lessons to align with individual learning styles and goals of each student.
- Cultivated warm, welcoming tutoring environment that fostered student engagement and learning.
- Created and maintained warm and welcoming tutoring environment conducive to learning.
- Recommended tailored textbooks, software, and resources to enhance learning experience for students.
- Recommended textbooks, software, equipment and other learning materials to complement tutoring.
- Visited students' homes and libraries to conduct personalized tutoring sessions.
Education
VOCATIONAL STUDIES - TOURISM
VOCATIONAL STUDIES - BUSINESS ADMINISTRATION
HIGH SCHOOL DIPLOMA
Skills
Customer service
Client engagement
Front desk operations
Payment processing
Employee training
Time management
Bilingual
Team collaboration
Adaptability
Guest communication
Phone and email etiquette
Business Administration
Volunteer Experience
Foster Care from 04/01/19 till 09/30/22. Made sure all dogs had a place to sleep and enough food, Ensured that the dogs with special needs took their medicine, Socialized all dogs with both human interactions and other animals, Transported dogs to other foster houses and their vet appointments when needed, Spread the word about them and their stories on social media
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
La Concha
08.2025 - CurrentRead More
Front End Associate
Walmart
02.2024 - 06.2025Read More
RECEPTIONIST
Costa Ballena Club de Golf
06.2021 - 02.2022Read More
BARTENDER
Veracruz
08.2019 - 05.2021Read More
AU PAIR
The Evain Family
11.2018 - 06.2019Read More
PRIVATE TUTOR
08.2017 - 05.2018Read More
Pozo Nuevo & IES Arroyo Hondo
HIGH SCHOOL DIPLOMA
Read More
SAFA San Luis
VOCATIONAL STUDIES from BUSINESS ADMINISTRATION
Read More
IES Pintor Juan Lara
VOCATIONAL STUDIES from TOURISM
Read More