Maria Loureiro
Mohegan Lake,NY
Summary
Detail oriented and driven individual with customer service experience, adaptable to any environment and eager to learn and grow.
Overview
20
20
years of professional experience
Work History
Warehouse Package Handler
Consumer Brands
Yorktown Heights, NY
03.2023 - Current
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Sealed boxes securely with tape for safe transport of goods to customers.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Packed boxes and stock using organizational guidelines.
- Performed daily maintenance checks on all equipment used in the warehouse.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Maintained clean and organized work area, adhering to safety standards.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
Cashier/Front End Supervisor
Bj's Wholesale Club
Yorktown Heights, NY
05.2022 - 02.2023
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Organized register supplies in front end and storage areas.
- Helped with purchases and signed customers up for rewards program.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Operated cash register, processing payments of cash, checks, credit cards and gift cards.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
Lunch/Recess Monitor
Lakeland Central School District
Shrub Oak, NY
09.2019 - 06.2020
- Patrolled cafeteria throughout lunch periods to check for spills and help students.Monitored students in class, hallways and playground to supervise, enforce rules and support lead teacher.Supervised students and maintained security throughout school buildings and on field trips.Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.Attended in-services, workshops and seminars.
Customer Service Representative
First Central Savings bank
Astoria, NY
10.2005 - 05.2007
- Reviewed account and service histories to identify trends and issues. Tracked each interaction for auditing, reporting and training purposes. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Consulted with customers to determine best methods to resolve service and billing issues. Addressed customer service inquiries quickly and accurately.
Head Cashier
Marathon National Bank
Astoria, NY
10.2004 - 05.2005
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Troubleshot and resolved issues with cash registers, card scanners and printers. Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. Helped customers find specific products, answering questions and offering advice. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
High School Of Gytheio Greece
1994
Some College (No Degree) - Early Childhood Education
LaGuardia Community College Of The City University Of New York
Long Island City, NYSkills
- Auditing
- Cash registers
- Customer satisfaction
- Customer service
- Punctual
- Organized
- Multi Tasker
- Workplace cleanliness
- Warehouse safety
- Team collaboration
- Adaptable to change
- Physical stamina
Timeline
Warehouse Package Handler
Consumer Brands
03.2023 - Current
Cashier/Front End Supervisor
Bj's Wholesale Club
05.2022 - 02.2023
Lunch/Recess Monitor
Lakeland Central School District
09.2019 - 06.2020
Customer Service Representative
First Central Savings bank
10.2005 - 05.2007
Head Cashier
Marathon National Bank
10.2004 - 05.2005
High School Diploma -
High School Of Gytheio Greece
Some College (No Degree) - Early Childhood Education
LaGuardia Community College Of The City University Of New York
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