MARIA LUEVANOS
Yukon,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Application Assistance
Midland Mortgage
06.2023 - Current
- Answer incoming calls and making outbound calls
- Assist customers by phone to address and resolve home mortgage needs
- Identify and assess costumers needs to achieve satisfaction
- Update customer service database
- Manage approximately 60 incoming calls per day
- Managed a high volume of provider applications efficiently while adhering to established timelines for completion and approval processes.
- Developed strong relationships with clients by providing personalized assistance tailored to their needs.
Esthetician
Image Spa MD
05.2014 - 10.2019
- Natural ability to sell and educate clients on products and treatments
- Team oriented, passionate about aesthetics
- Sales experience
- Medical Spa, and/or Plastic Surgery experience
- Knowledgeable of various med spa services, procedures, and skin care
- Performed skin care treatments such as microdermabrasion, chemical peels
- Performed body treatment such as VelaShape III and body wraps
- Answer clients' questions to help them create an at-home skin care regime
- Maintain a meticulous clean and tidy treatment environment
- Ensure spa was open on a timely matter and prepared for the day
- Administrative Assistant tasks such as payroll, accounting and ordering supplies
- Interviewed clients to obtain information about contraindications and examine skin to evaluate suitability of treatments
- Recognized and supported team goals by creating and maintaining positive relationships with team members
- Recommended and sold retail products to clients
- Customized facial and body treatments for personalized client sessions
Real Estate Receptionist
Access Properties
01.2010 - 03.2014
- Communicated with clients, researched and evaluated properties for each client's requirements
- Resolved complicated customer issues, collected information from clients, prepared and processed bank deposits, and executed other duties as required.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Real Estate -
Valley College
San Valley, Ca01.2009
High School Diploma -
Parkridge Private School
Long Beach, CA08.1997
Skills
- Fluent in English and Spanish
- Excellent customer service
- Quick learner
- Extremely dedicated
- Computer skills such as Microsoft Outlook, excel
- Ability to work under pressure at a fast pace
- Loan Application Assistance
Certification
- Esthetician
- PU certificate
- Real Estate
- Lash extensions
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Application Assistance
Midland Mortgage
06.2023 - Current
Esthetician
Image Spa MD
05.2014 - 10.2019
Real Estate Receptionist
Access Properties
01.2010 - 03.2014
Real Estate -
Valley College
High School Diploma -
Parkridge Private School
- Esthetician
- PU certificate
- Real Estate
- Lash extensions
Similar Profiles
Billy R. Castellanos TorresBilly R. Castellanos Torres
Loss Mitigation - Mediation Specialist Foreclosure at Midland Mortgage A Division Of MidFirst BankLoss Mitigation - Mediation Specialist Foreclosure at Midland Mortgage A Division Of MidFirst Bank
Franciona GrahamFranciona Graham
Mortgage Assistant Associate at Midland Mortgage Corp.Mortgage Assistant Associate at Midland Mortgage Corp.
Amelia SmithAmelia Smith
Doc Proofing/Plan Approval at Fuse3/Midland MortgageDoc Proofing/Plan Approval at Fuse3/Midland Mortgage