Maria Luisa Gomez
Magnolia,Texas
Summary
Experienced food service professional adept in managing fast-paced environments. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory management, and customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Worker Cashier
Famous Wok
09.2019 - 11.2019
- Protected customers by maintaining clean and sanitized cash lines
- Supported customers by staying current on foodservice menus and policies
- Kept beverages, condiments, and other items fresh for customers
- Minimized fraud risks throughout shifts, carefully monitoring patrons for suspicious behaviors
- Processed foodservice payments via cash, debits, and vouchers in high-volume environment
- Trained new cashiers on service strategies, cashier actions, and institutional policies
Fast Food Manager
McDonald's
06.2019 - Current
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Uphold cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Improved team knowledge and abilities by training each in proper procedures and standards
- Managed establishment finances, including counting cash and receipts and completing bank deposits
Education
Associate of Science -
Lonestar Community College
Tomball, Texas01-2023
Highschool -
Magnolia West Highschool
Magnolia, Texas06.2020
Highschool -
Klein Highschool
Klein, Texas05.2018
Skills
- Customer loyalty
- Shift management
- Customer engagement
- Money counting
- Employee training
- Time management
- Schedule coordination
- Food safety compliance
- Operations management
- Health and safety regulations
- Food preparation
- Complaint resolution
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Worker Cashier
Famous Wok
09.2019 - 11.2019
Fast Food Manager
McDonald's
06.2019 - Current
- ServSafe Food Handler's Certification
Associate of Science -
Lonestar Community College
Highschool -
Magnolia West Highschool
Highschool -
Klein Highschool
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