Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

MARIA LUIZA CORREA LIMA DINIZ

Orlando

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

2
2
years of professional experience

Work History

Seasonal Seller

Macy's
10.2024 - 12.2024
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.

Server

Tonys Brazilian Grill
06.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Pie Fection
09.2023 - 05.2024
  • Conducted comprehensive training sessions for new staff members, ensuring a thorough understanding of restaurant policies, procedures, and professional values of the company
  • Managed a section of the restaurant efficiently and effectively, resulting in an increase in customer satisfaction ratings
  • Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
  • Demonstrated excellent problem-solving skills by resolving customer disputes in a timely and professional manner

Seller

Toy Company
06.2023 - 08.2023
  • Utilized creative problem-solving skills to quickly identify and resolve customer issues, resulting in a satisfaction rating of X%
  • Developed product demos and presentations that clearly communicated benefits and features to potential customers

Education

Associate of Science -

Valencia College
01.2025

High School Diploma - undefined

Dr. Phillips High School
05.2023

Skills

  • Leadership
  • Interpersonal Communication
  • Fast Learning
  • Responsibility
  • Organization
  • Communication

LANGUAGES

Portuguese
English
Spanish

Timeline

Seasonal Seller

Macy's
10.2024 - 12.2024

Server

Tonys Brazilian Grill
06.2024 - 10.2024

Server

Pie Fection
09.2023 - 05.2024

Seller

Toy Company
06.2023 - 08.2023

High School Diploma - undefined

Dr. Phillips High School

Associate of Science -

Valencia College

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MARIA LUIZA CORREA LIMA DINIZ