MARIA LUPO
Wantagh,New York
Summary
Strong background in customer service and guest relations, adept at multitasking in fast-paced environments. Experience in handling inquiries, scheduling appointments, and ensuring safety for children and patrons alike. Committed to delivering high-quality service while building lasting relationships through effective communication and trust.
Overview
4
4
years of professional experience
Work History
Receptionist
South Shore Eye Care
Wantagh, New York
10.2024 - Current
- Greeted patients warmly and managed front desk operations at a busy eye care clinic.
- Managed incoming calls, efficiently addressing inquiries and directing them to appropriate personnel.
- Scheduled appointments efficiently using electronic health record systems for patient management.
- Verified insurance information and processed payments from patients to streamline transactions.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Organized and maintained filing systems for patient records while ensuring adherence to confidentiality protocols.
Babysitter
PRIVATE
Massapequa Park, New York
09.2022 - Current
- Delivered attentive care to young children, ensuring needs were met through feeding, bathing, dressing, and engaging activities.
- Entertained and engaged with children using games, crafts, and other activities.
- Demonstrated patience and understanding to effectively manage challenging situations with children.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Ensured children's safety through constant supervision during activities. of children at all times to reduce risks.
- Fostered strong relationships with families through consistent communication and reliability.
Phone / Waitress
GINOS
Seaford, New York
08.2023 - 08.2024
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided tailored service.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Supported other servers, running food and refilling beverages to meet team goals.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY01-2026
High School Diploma -
Wantagh High School
Wantagh, NY06-2021
Skills
- Front desk operations
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient Engagement
- Health Regulations
- Guest Relations Management
- Customer Service
- Team collaboration
- Inventory Management
Personal Information
Title: ED Registration Representative
Timeline
Receptionist
South Shore Eye Care
10.2024 - Current
Phone / Waitress
GINOS
08.2023 - 08.2024
Babysitter
PRIVATE
09.2022 - Current
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
High School Diploma -
Wantagh High School