Summary
Overview
Work History
Education
Skills
Other Experience
Languages
Timeline
Generic

Maria Macias

Las Vegas,NV

Summary

Dedicated and detail-oriented Slot Technician with extensive experience in casino operations, machine maintenance, and guest service. Proven ability to troubleshoot technical issues, ensure regulatory compliance, and deliver exceptional customer experiences in high-volume environments.

Overview

24
24
years of professional experience

Work History

Slot Technician (GSR)

MGM Resorts International
02.2016 - Current
  • Payout jackpots.
  • Maintenance, diagnose and repair of slot machines, replace TITO tickets.
  • Enroll players for M Life Rewards Program.

Satellite Cashier (ASC)

MGM Resorts International
01.2015 - 02.2016
  • Prepared all banks for Food & Beverage Department.
  • Handled all required paperwork.
  • Loaded ATMs.

Cage Cashier (Poker Room)

MGM Resorts International
11.2011 - 01.2015
  • Carried out a variety of transactions including cashing out player's winnings and ran chips.
  • Stocked dealer’s tables.
  • Provided exceptional customer service by catering to player’s requests which included taking food orders.

Cashier (Deli)

MGM Resorts International
11.2005 - 02.2012
  • Kept track of odds and payout amounts.
  • Knowledge of sports betting relating to handicapping, point spreads and money lines.

Race & Sports Book Writer (Excalibur)

MGM Resorts International
10.2010 - 11.2011
  • Processed sporting bets for customers.
  • Kept track of odds and payout amounts.
  • Knowledge of sports betting relating to handicapping, point spreads and money lines.

Pool Cashier

MGM Resorts International
02.2003 - 11.2005
  • Took meal and drink orders from guests.
  • Served food and drinks to guests in pool area.
  • Handled cash, credit and debit transactions.

Admissions Representative (Circus Circus)

MGM Resorts International
12.2001 - 02.2003
  • Handled cash, credit/debit transactions for theme park admission.
  • Enforced all safety regulations and procedures.
  • Provided excellent customer service to patrons of all ages.

Education

High School - undefined

Wendover High School
Wendover, UT
01.2003

Skills

  • Electrical troubleshooting
  • Guest service
  • Hand tool expertise
  • Machine maintenance
  • Cash handling expertise
  • Efficient cash handling
  • Diagnostic skills
  • Service requests
  • Jackpot payouts
  • Maintenance and repair
  • Slot machine expertise
  • Gaming regulations
  • Technical repair
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Payout monitoring
  • Multitasking
  • Effective multitasking
  • Excellent communication

Other Experience

Knowledge of Microsoft Spectrum

Languages

Spanish
Native or Bilingual

Timeline

Slot Technician (GSR)

MGM Resorts International
02.2016 - Current

Satellite Cashier (ASC)

MGM Resorts International
01.2015 - 02.2016

Cage Cashier (Poker Room)

MGM Resorts International
11.2011 - 01.2015

Race & Sports Book Writer (Excalibur)

MGM Resorts International
10.2010 - 11.2011

Cashier (Deli)

MGM Resorts International
11.2005 - 02.2012

Pool Cashier

MGM Resorts International
02.2003 - 11.2005

Admissions Representative (Circus Circus)

MGM Resorts International
12.2001 - 02.2003

High School - undefined

Wendover High School