Maria Macias
Summary
Compassionate customer service and healthcare support professional experienced in patient coordination and insurance support. Excels in managing interactions, resolving concerns, and maintaining accurate records within fast-paced environments. Bilingual in English and Spanish, skilled in medical terminology and electronic health records (EHR). Committed to enhancing operational efficiency and fostering positive experiences for patients and customers.
Overview
5
5
years of professional experience
Work History
Patient Referral Coordinator
Optum
Coral Springs, FL
10.2023 - Current
- Coordinated patient referrals to ensure timely access to specialists, enhancing patient care continuity.
- Managed scheduling for patient appointments and follow-up consultations, optimizing patient flow and satisfaction.
- Utilized electronic health record systems to monitor referral progress, improving communication among healthcare providers.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Managed patient check-in and check-out processes smoothly to enhance workflow.
Customer Service Representative
Randstad
07.2022 - 11.2022
- Identified and resolved customer issues in a prompt and courteous manner.
- Answered customer inquiries via phone and email, addressing customer service issues in a timely and professional manner.
- Provided excellent customer service to customers in person and via telephone.
- Ensured positive and memorable experiences for every customer.
- Prioritized and multitasked effectively in fast-paced customer service environment.
- Managed high call volume while providing customer support.
- Utilized customer feedback to improve customer service approach.
- Collaborated with other departments to develop customer-focused solutions.
Health Insurance Agent
American Health Associates
02.2022 - 06.2022
- Successfully managed 80+ individual and group health insurance accounts for clients, ensuring proper coverage and compliance with regulations.
- Cultivated relationships with insurance companies to facilitate claims resolution, billing inquiries, and policy adjustments.
- Cultivated relationships with insurance companies to facilitate claims resolution, billing inquiries, and policy adjustments.
- Addressed customer complaints and inquiries promptly, ensuring a high level of service and satisfaction.
- Maintained accurate and up-to-date records of customer accounts.
- Conducted outreach to individuals seeking health insurance and assessed their qualifications for various plans.
- Recorded customer information accurately and completely.
Retail Associate
SawGrass Mills Mall
01.2021 - 08.2021
- Provided exceptional customer service in a fast-paced retail environment.
- Processed retail transactions accurately, ensuring efficient payment handling and customer satisfaction.
- Monitored sales floor activities, proactively addressing potential safety concerns to enhance customer shopping experience.
- Rang up retail purchases and processed payment cards, returning appropriate change to customers.
- Operated cash register accurately and efficiently.
- Balanced daily cash drawer and prepared bank deposits.
- Ensured store organization to enhance customer experience.
- Restocked shelves daily to ensure product availability.
- Partnered with team members to drive store objectives, fostering a collaborative environment.
Education
Associate Degree - Psychology in Clinical Psychology
Valencia College
Orlando, FLBachelor of Science - Radiologic Technology in Radiology
Broward College
Fort Lauderdale, FLSkills
- Patient management
- Patient Advocacy
- Customer service
- Clear communication
- Conflict Resolution
- Adaptability
- Problem-solving expertise
- Attentiveness
- Accountability
- Patient management
Languages
- Spanish
- English, Expert
- Spanish, Expert
Timeline
Patient Referral Coordinator
Optum
10.2023 - Current
Customer Service Representative
Randstad
07.2022 - 11.2022
Health Insurance Agent
American Health Associates
02.2022 - 06.2022
Retail Associate
SawGrass Mills Mall
01.2021 - 08.2021
Associate Degree - Psychology in Clinical Psychology
Valencia College
Bachelor of Science - Radiologic Technology in Radiology
Broward College