Maria Madrid Ramos
Las Vegas
Summary
Proficient in customer service and organizational management, demonstrating strong cash handling and time management skills. Consistently drives productivity improvements and maintains operational efficiency in both team and solo settings.
Overview
8
8
years of professional experience
Work History
Call Service Customer Service/Support Specialist
Village Capital
02.2025 - 05.2025
- Exhibited professional phone etiquette to enhance client interactions.
- Received calls from current and potential clients, addressing inquiries effectively.
- Tailored solutions to align with customer mortgage plan requirements.
- Engaged in meaningful conversations to build rapport and resolve client concerns.
- Collaborated with internal and external departments to fulfill client needs.
- Adhered to company confidentiality terms to protect sensitive information.
Carpet Technician/Housekeeper
Ana’s Carpet Cleaning and Upholstery LLC.
11.2017 - 02.2025
- Carpet and tile cleaning
- Housekeeping services
- Handling industrial-grade cleaning solutions
- Customer service
- Cash-handling
- Scheduling appointments and estimates
- Associating management
- Maintain a safe and clean working environment
- Adhere to safety protocols
Education
General Education Diploma - undefined
Adult Education Clark County School District
Las Vegas, NV05.2023
High School - undefined
Clark High School
Las Vegas, NV05.2011
Skills
- Customer Service
- Phone etiquette
- Basic computer/software skills
- Cash-Handling
- Time Management/Scheduling
- Teamwork
- Individual
Languages
Spanish
English
Timeline
Call Service Customer Service/Support Specialist
Village Capital
02.2025 - 05.2025
Carpet Technician/Housekeeper
Ana’s Carpet Cleaning and Upholstery LLC.
11.2017 - 02.2025
General Education Diploma - undefined
Adult Education Clark County School District
High School - undefined
Clark High School
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