Maria Magana
VICTORVILLE,CA
Summary
Proven Housekeeping Manager at Mermaids Housekeeping, adept in boosting team productivity and maintaining high sanitation standards. Excelled in supervisory skills and training, significantly enhancing staff performance. Skilled in cleaning and sanitation, demonstrated through effective management and safety compliance. Achieved notable guest satisfaction by addressing feedback promptly and efficiently.
Overview
18
18
years of professional experience
Work History
Housekeeping Manager
Mermaids Housekeeping
11.2022 - Current
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to owners.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed staff of 4 housekeepers.
- Assigned housekeeping staff to specific room blocks based on abilities and daily requirements.
- Trained and mentored new personnel to maximize quality of service and performance.
- Managed team productivity and workflow.
- Supervised team of housekeeping for quality of cleanliness and safety standards.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Increased employee performance through effective supervision and training.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance, developed improvement plans for promotions, transfers and dismissals.
- Addressed guest complaints and feedback with owners to increase customer satisfaction and establish trust.
Custodian
Hesperia Unified School District
06.2006 - 03.2021
- Kept building spaces premises clean inside and outside by vacuuming, cleaning windows, and dusting.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Replaced and refilled paper towel and toilet paper dispensers.
- Cleaned walls and ceilings with special reach tools.
- Emptied trash cans and recycling bins to keep building clean.
- Moved furniture for cleaning and set up for special events.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Handled spills, accidents and other cleaning emergencies as needed for safety purposes.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Checked in and stocked inventory throughout facility daily and submitted reorder requests.
- Inspected facility and grounds and picked up trash or other debris
- Reported vandalism or other damage to property to supervisor.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Followed safety standards when handling, mixing and storing hazardous chemicals.
- Followed safety protocols and safe use of protective gear.
Education
High School Diploma -
Montebello High School
Montebello, CA06.1992
Skills
- Cleaning and sanitation
- Work Prioritization
- Supervisory skills
- Training and mentoring
- Task Delegation
- Health and safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Mermaids Housekeeping
11.2022 - Current
Custodian
Hesperia Unified School District
06.2006 - 03.2021
High School Diploma -
Montebello High School
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