Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARIA MALDONADO

Tucson,AZ

Summary

Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Barlow Distribution
03.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
  • Created and communicated schedule change notices to personnel.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Intake Coordinator

Zanes Law
Tucson , AZ
06.2022 - 03.2023
  • Interview prospective clients by phone and email to become familiar with their cases.
  • Performs basic research to investigate whether prospective clients’ claims have merit.
  • Evaluates prospective clients’ claims to determine whether they’re in line with areas of practice and experience of firm.
  • Scheduling initial consultation appointments with attorneys for promising potential candidates.
  • Onboarding new clients by filling out necessary paperwork and putting together initial case files.
  • Entering client information into computer systems.
  • Networking with law firms in other areas of specialty to grow referrals.
  • Performs administrative support tasks as assigned.

Administrative Assistant

CALL & NICHOLAS INC.
11.2018 - 05.2022
  • Answered multi-line phone system , routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors to purchase and set up equipment and services.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability

Administrative Assistant

The Intelligent office
05.2015 - 10.2017
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated appointments, meetings and conferences.
  • Greeted customers and visitors in a professional manner.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted over 150 different clients such as lawyers, doctors and business owners.
  • Answered 350 calls a day while managing the office.
  • Maintained business records by updating customer information.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
2012

Skills

  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Works well under pressure
  • Appointment setting
  • Multi-line telephone system
  • Database administration
  • Bilingual
  • Quick learner
  • Strategic sales knowledge
  • Microsoft Excel, Word
  • Adobe Acrobat
  • Business Marketing
  • Presentation design
  • Office management
  • Relationship building

Certification

  • Notary Public

Timeline

Customer Service Representative

Barlow Distribution
03.2023 - 08.2023

Intake Coordinator

Zanes Law
06.2022 - 03.2023

Administrative Assistant

CALL & NICHOLAS INC.
11.2018 - 05.2022

Administrative Assistant

The Intelligent office
05.2015 - 10.2017

High School Diploma -

Glen Burnie High School

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MARIA MALDONADO