Maria Maldonado-Robles
Grand Rapids,Michigan
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and bilingual communication skills at Cantina Mexican Grill to enhance customer satisfaction and streamline operations. I continued my education in dental assisting to help others obtain the brightest smile they can see themselves with.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser
Cantina Mexican Grill
11.2020 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Host
Cantina Mexican Grill
11.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Cantina Mexican Grill
11.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Dental Assisting
Accelerated Academy- Dental Assisting
3250 Central Blvd, Hudsonville, MI 4942607.2023
High School Diploma -
Wellspring Preparatory Academy
Grand Rapids, MI06.2023
Associates - Business Administration
Davenport University
Grand Rapids, MI04.2023
Skills
- Time Management
- Cleaning and sanitizing
- Communication
- Team Collaboration
- Multitasking
- Fluent Bilingual Communication- Spanish and English
- X-Ray Certification
- Basic Life Support Provider
Certification
- The Michigan Dental Association's Training Program for the Dental Radiographer Certificate
- BSL Provider
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Busser
Cantina Mexican Grill
11.2020 - Current
Host
Cantina Mexican Grill
11.2020 - Current
Server
Cantina Mexican Grill
11.2020 - Current
No Degree - Dental Assisting
Accelerated Academy- Dental Assisting
High School Diploma -
Wellspring Preparatory Academy
Associates - Business Administration
Davenport University