Maria Mann

Customer Service & Sales Representative

AT&T Mobility

Approximately 4 Years

• Provided exceptional customer support for wireless services, billing, upgrades, and technical issues

• Handled a high volume of inbound and outbound calls while maintaining professionalism and empathy

• Met and exceeded monthly sales and performance targets through effective product recommendations

• Resolved customer concerns efficiently, improving satisfaction and retention

• Educated customers on plans, devices, promotions, and account features

• Accurately documented interactions using CRM and internal systems

• Consistently followed company policies, compliance standards, and quality guidelines

• Demonstrated reliability through strong attendance, punctuality, and independent work habits

• Delivered high-quality customer support via phone, email, and chat for a luxury jewelry brand during peak seasonal volume
• Assisted customers with orders, shipping inquiries, returns, exchanges, and warranty questions
• Maintained brand voice and professionalism while representing Pandora Jewelry
• Managed high call and ticket volume while meeting productivity and quality metrics
• Utilized CRM and ticketing systems to document customer interactions accurately
• Resolved customer concerns efficiently to ensure satisfaction and retention
• Adapted quickly to changing promotions, policies, and seasonal demands
• Worked independently in a remote environment while maintaining performance standards

• Designed customized fitness programs tailored to individual client needs.
• Conducted fitness assessments to evaluate client progress and adjust plans accordingly.
• Instructed group fitness classes, promoting a motivating and inclusive environment.
• Provided nutritional guidance to enhance clients' overall health and performance.

• Monitored client workouts for safety, ensuring adherence to proper techniques and protocols.
• Developed marketing strategies to attract new clients through community engagement initiatives.
• Mentored junior trainers on effective coaching techniques and client relationship management.
• Implemented feedback systems to continuously improve training programs based on client satisfaction.
• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.

• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Increased client retention through consistent communication, motivation, and support.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Maintained up-to-date knowledge of fitness training methods to inform approach.

• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Designed specific workout systems for individual clients based on performance ability.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Fostered a positive workout environment with upbeat energy and professional demeanor.

• Maintained organized filing systems for documents and correspondence to enhance information retrieval.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.