Maria Marron
Las Vegas,NV
Summary
Great communicator with over 2 years of experience in customer service. Passionate in fulfilling all customers' needs, to offer the best experience possible to customers. All while following the company's standards and protocols.
Overview
2
2
years of professional experience
Work History
Busser
Havana 1957 Cuban Cuisine
12.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Cashier
Linen Fresh Laundromat
05.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Environmental Science
College of Southern Nevada
Las Vegas, NV12-2028
Skills
- Time management
- Attention to detail
- Clear communication
- Decision-making
- Team collaboration
- Resourcefulness
- Professional appearance
- Strategic planning
- Effective problem solving
- Guest relations
- Restaurant etiquette
- Memory retention
- Conflict mediation
- Regulatory compliance
- Working under pressure
- Multitasking and organization
- Reliability and punctuality
- Customer service excellence
- Teamwork and collaboration
- Customer service
- Conflict resolution
- Dining room organization
- Complaint handling
- Menu memorization
Languages
Spanish
Native or Bilingual
Timeline
Busser
Havana 1957 Cuban Cuisine
12.2024 - Current
Cashier
Linen Fresh Laundromat
05.2023 - 12.2024
No Degree - Environmental Science
College of Southern Nevada
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