Maria Martin
Milwaukee,Wisconsin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
E Commerce Business Owner
Amazon
Milwaukee, WI
01.2021 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Input income and expense details into database to track business finances and address variances.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in Inventory Lab.
Receptionist
Site Staffing Inc.
Milwaukee, WI
05.2019 - 03.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered and quickly redirected large volume of calls on central system.
- Resolved customer problems and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Wolf Construction
Milwaukee, WI
05.2018 - 04.2019
- Coached new employees on administrative procedures, company policies and performance standards.
- Created PowerPoint presentations for business development purposes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Dispatcher
General Towing
Milwaukee, WI
07.2013 - 08.2018
- Politely assisted customers via telephone.
- Communicated with vendors regarding tow availability and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging dispatching center environment
Education
High School Diploma -
Saint Joan Antida
Milwaukee 08.2007 - 05.2010
No Degree - Health Information Technology
Matc
Milwaukee 01.2016 - Current
Skills
Strategic planning
Complaint resolution
Sales expertise
Order fulfillment
Professional telephone demeanor
Call center operations
Bilingual [Spanish]
Problem-solving
Certification
How to deal with difficult people
Timeline
E Commerce Business Owner
Amazon
01.2021 - Current
How to deal with difficult people
12-2019
Receptionist
Site Staffing Inc.
05.2019 - 03.2020
Administrative Assistant
Wolf Construction
05.2018 - 04.2019
No Degree - Health Information Technology
Matc
01.2016 - Current
Dispatcher
General Towing
07.2013 - 08.2018
High School Diploma -
Saint Joan Antida
08.2007 - 05.2010