MARIA CHAVEZ
Albuquerque,NM
Overview
23
23
years of professional experience
Work History
Out Pt Clerk
UNM Hospital
Albuquerque, NM
07.2023 - Current
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Submitted new system orders and completed related paperwork.
- Provided timely, courteous and knowledgeable responses to information requests.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
General Manager
Applebee's Grill + Bar
Rio Rancho, NM
12.2013 - 05.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budget.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Minimized staff turnover through appropriate selection, orientation and training.
- Established and managed yearly budgets of up to $[Amount].
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted quality, timely performance feedback and performance appraisals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Receptionist / Medical Assistant
Owen's administration
Albuquerque, New Mexico
08.2017 - 05.2019
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Prepared welcome packages for new hires.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled and confirmed appointments.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Administered medications and vaccinations under physician supervision.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient appointments and follow-up communications to enhance care continuity.
- Implemented improved scheduling processes, reducing patient wait times significantly.
- Implemented office procedures that enhanced workflow efficiency and communication.
- Assisted in patient examinations and procedures to ensure smooth operations and high-quality care.
- Managed patient records and scheduling systems to enhance office efficiency and organization.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Clinical/Medical Assistant
Maricopa Medical Center
Phoenix, AZ
10.2002 - 12.2009
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Clinical/Medical Assistant -
Arizona Institute of The Americas
Phoenix, AZHigh School Diploma - undefined
Los Lunas High School
Los Lunas, NM05-1997
Skills
- Research
- Quality Control
- Information Security
- Correspondence Writing
- Spreadsheet development
- Cash Management
- Administrative Support
- Supply tracking
- Customer Satisfaction
- Sales expertise
- Scanning and copying
- Quality Management
- Relationship Building
- Schedule and calendar management
- Billing and invoicing
- Handling payments
- Verbal and writing communication
- Stocking and replenishing
- Telephone Etiquette
- Administrative tasks
Websites
Languages
Spanish: Limited
Activities and Honors
- I'm on a bowling league
- Having a 5 year old
- Taking care of my autistic brother
- I love camping
- Love working
Timeline
Out Pt Clerk
UNM Hospital
07.2023 - Current
Receptionist / Medical Assistant
Owen's administration
08.2017 - 05.2019
General Manager
Applebee's Grill + Bar
12.2013 - 05.2023
Clinical/Medical Assistant
Maricopa Medical Center
10.2002 - 12.2009
High School Diploma - undefined
Los Lunas High School
Clinical/Medical Assistant -
Arizona Institute of The Americas