Overview
Work History
Education
Skills
Websites
Languages
Activities and Honors
Timeline
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MARIA CHAVEZ

Albuquerque,NM

Overview

23
23
years of professional experience

Work History

Out Pt Clerk

UNM Hospital
Albuquerque, NM
07.2023 - Current
  • Scheduled and confirmed appointments.
  • Entered information into system to update status reports.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Submitted new system orders and completed related paperwork.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

General Manager

Applebee's Grill + Bar
Rio Rancho, NM
12.2013 - 05.2023
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budget.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Established and managed yearly budgets of up to $[Amount].
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Receptionist / Medical Assistant

Owen's administration
Albuquerque, New Mexico
08.2017 - 05.2019
  • Responded to inquiries from internal staff members regarding office operations.
  • Assisted with special projects assigned by management when required.
  • Scheduled appointments for clients, customers, and other visitors.
  • Prepared welcome packages for new hires.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Monitored office supplies inventory and placed orders when necessary.
  • Verified visitors' identification cards before allowing access to the building.
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments and meetings for management team.
  • Scheduled and confirmed appointments.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Administered medications and vaccinations under physician supervision.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient appointments and follow-up communications to enhance care continuity.
  • Implemented improved scheduling processes, reducing patient wait times significantly.
  • Implemented office procedures that enhanced workflow efficiency and communication.
  • Assisted in patient examinations and procedures to ensure smooth operations and high-quality care.
  • Managed patient records and scheduling systems to enhance office efficiency and organization.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Clinical/Medical Assistant

Maricopa Medical Center
Phoenix, AZ
10.2002 - 12.2009
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.

Education

Clinical/Medical Assistant -

Arizona Institute of The Americas
Phoenix, AZ

High School Diploma - undefined

Los Lunas High School
Los Lunas, NM
05-1997

Skills

  • Research
  • Quality Control
  • Information Security
  • Correspondence Writing
  • Spreadsheet development
  • Cash Management
  • Administrative Support
  • Supply tracking
  • Customer Satisfaction
  • Sales expertise
  • Scanning and copying
  • Quality Management
  • Relationship Building
  • Schedule and calendar management
  • Billing and invoicing
  • Handling payments
  • Verbal and writing communication
  • Stocking and replenishing
  • Telephone Etiquette
  • Administrative tasks

Languages

Spanish: Limited

Activities and Honors

  • I'm on a bowling league
  • Having a 5 year old
  • Taking care of my autistic brother
  • I love camping
  • Love working

Timeline

Out Pt Clerk

UNM Hospital
07.2023 - Current

Receptionist / Medical Assistant

Owen's administration
08.2017 - 05.2019

General Manager

Applebee's Grill + Bar
12.2013 - 05.2023

Clinical/Medical Assistant

Maricopa Medical Center
10.2002 - 12.2009

High School Diploma - undefined

Los Lunas High School

Clinical/Medical Assistant -

Arizona Institute of The Americas
MARIA CHAVEZ