Maria Martinez
LEVITTOWN,PA
Summary
Dedicated professional with experience in customer service and healthcare. Known for effective communication, timely response to patient needs, and collaboration with healthcare teams to ensure quality care and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Oxford Rehabilitation Center
Langhorne, Pennsylvania
06.2025 - Current
- Assisted patients with activities of daily living, enhancing comfort and promoting independence.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare professionals to coordinate patient care plans.
- Documented patient information in electronic health records, ensuring accuracy for effective care.
- Responded to signal lights, bells, and service requests to fulfill patient needs promptly.
Warehouse Associate
Amazon
Burlington, New Jersey
02.2023 - Current
- Operated warehouse equipment to move and organize inventory, ensuring optimal space utilization.
- Packed and labeled merchandise for loading and shipment, streamlining dispatch process.
- Inspected goods for quality and accuracy before distribution.
- Implemented safety protocols to maintain a secure work environment.
- Collaborated with team members to achieve on-time order fulfillment, enhancing customer satisfaction.
Customer Service Associate
Wawa
Levittown, Pennsylvania
05.2019 - Current
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints and concerns effectively and professionally.
- Collaborated with team members to streamline operations and enhance service delivery.
- Executed management's directives to optimize workflow and meet customer needs.
- Adhered to health and safety regulations to maintain store standards.
Certified Nursing Assistant
St. Mary Medical Center
Langhorne, Pennsylvania
09.2022 - 01.2023
- Responded promptly to patient call lights, ensuring timely assistance and enhancing patient satisfaction.
- Monitored vital signs and reported changes to healthcare team members.
- Assisted with daily living activities, including serving meals, feeding, ambulating, and repositioning patients for comfort and safety.
- Documented patient information accurately in electronic health records.
- Conducted EKG tests on patients, communicating results to healthcare team for timely care.
CNA
Attleboro Nursing Home
Langhorne, Pennsylvania
06.2021 - 01.2022
- Assisted patients in ambulation and transfers using proper body mechanics.
- Enhanced resident mobility throughout facility, supporting participation in daily activities.
- Assisted in rehabilitation exercises to promote patient recovery under supervision of physical therapists.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured clean, safe environment for patients by strictly adhering to infection control policies and procedures.
Education
Certificate - Certified Nursing Assistant
Bucks County Community College
Newtown, PA08-2021
High School Diploma -
Harry S. Truman High School
Levittown, PA06-2014
Some College (No Degree) - Nursing
Bucks County Community College
Newtown, PA05-2026
Skills
- Patient care
- Vital signs monitoring
- Patient mobility
- Safety protocols
- Customer service
- Team collaboration
- Patient advocacy
- Time management
Languages
Spanish
Professional
Certification
- Certified Nursing Assistant- Commonwealth of Pennsylvania Department of Health
- BLS/CPR- American Red Cross
Timeline
CNA
Oxford Rehabilitation Center
06.2025 - Current
Warehouse Associate
Amazon
02.2023 - Current
Certified Nursing Assistant
St. Mary Medical Center
09.2022 - 01.2023
CNA
Attleboro Nursing Home
06.2021 - 01.2022
Customer Service Associate
Wawa
05.2019 - Current
Certificate - Certified Nursing Assistant
Bucks County Community College
High School Diploma -
Harry S. Truman High School
Some College (No Degree) - Nursing
Bucks County Community College