Open To Work
Maria Martinez
Santa Rosa,USA
Work Preference
Summary
Bilingual professional with expertise in managing confidential patient medical records and electronic health records. Strong ability to streamline order processing and enhance patient care through effective communication with healthcare providers and timely supply management.
Overview
18
18
years of professional experience
Work History
HIM Representative
St. Joseph Home Health Care
06.2018 - 02.2026
- Managed confidential patient medical records using electronic health records (EHR), batching and tracking physician's orders to ensure timely processing.
- Communicated with physician's office to follow up on outstanding physician's orders, facilitating prompt patient care.
- Ordered medical supplies for office and staff, ensuring availability to support uninterrupted operations.
Extra Help/Office Assistant II
County Permit Sonoma
Santa Rosa, USA
10.2017 - 06.2018
- Served in temporary role at County of Sonoma, assisting with permit processes. within the County of Sonoma, in Permits Sonoma promoted after successfully completing a 90-day assignment from a temporary agency.
- Provided customer service at records counter, addressing inquiries and facilitating access to permit information.
- Maintained daily permit records and organized new rolled plans, contributing to efficient retrieval and processing of permits.
- Assisted Code Enforcement in resolving code violations, ensuring compliance and timely resolution of issues.
- Retrieved phone call messages and organized customer email requests for efficient follow-up. and returned phone call messages and emailed PDF files per customer requests.
Bilingual Receptionist/Staffing Assistant
Nelson Staffing
Santa Rosa, USA
07.2016 - 06.2017
- Managed reception and a multi-line phone system to facilitate efficient communication.
- I also interacted with candidates in person and by phone to determine appropriate work experience so they could be referred to the correct staffing supervisor, including scheduling interviews.
- Processed and ensured completeness of candidates' work applications by checking W-9s, W-4s, and other forms.
- Verified candidates' references to support accurate staffing decisions.
Bilingual Receptionist/Directors Assistants
Nelson Staffing
Santa Rosa, USA
08.2015 - 02.2016
- Managed reception, a multi-line phone system, processed outgoing mail, received payments, and coordinated referrals for various programs.
- Coordinated board of directors meetings as the executive assistant to the director.
- In that role I coordinated all the meetings for the board of directors.
- Supported various programs at Community Action Partnership through assigned tasks.
- Participated in a 2-month position, gaining hands-on experience while adapting to changing responsibilities.
- Afterwards, my role changed to Bilingual Family Service Coordinator.
- There I did intake applications for Head Start and conducted volunteer orientations.
Senior Office Assistant
Manpower
Santa Rosa, USA
03.2015 - 07.2015
- Provided administrative support at Sonoma County Human Services Department by answering four main lines, transferring calls, handling information requests, preparing correspondence, receiving visitors, scheduling interview appointments, and emailing hiring managers at Westwind office.
- Coordinated schedules and appointments for team members effectively.
- Assisted in preparing reports and documents for management review.
- Managed office supplies and inventory for efficient workflow.
Receptionist/Administrative Support
Volt Workforce Solutions
Santa Rosa, USA
10.2013 - 01.2015
- Greeted candidates, scheduled interview appointments, and managed e-mail correspondence to streamline recruitment process.
- Screened and forwarded phone calls to appropriate staff, ensuring effective communication and responsiveness.
- Conducted new-hire orientation appointments, both one-on-one and in groups, to facilitate smooth onboarding experience.
Bilingual Dispatcher
MV Transportation
Santa Rosa, USA
09.2013 - 10.2013
- Coordinated daily transportation schedules for efficient route management.
- Coordinated with taxi dispatchers via phone and fax to schedule and confirm rides, facilitating efficient transportation for clients.
- Monitored vehicle locations using GPS tracking systems to ensure timely arrivals.
- Communicated with drivers to address issues and provide support during shifts.
- Received and processed transportation requests from older adults unable to drive, ensuring timely assistance to meet their needs.
Administrative Assistant/Underwriter Assistant
R.I.C General Insurance Agency
Santa Rosa, USA
02.2013 - 04.2013
- Processed workers' compensation insurance applications, communicating with agents and CA State Fund underwriters via phone and email to facilitate timely approvals.
- Supported underwriting department by reviewing workers' compensation applications to ensure compliance and accuracy.
- Managed client inquiries and provided information on insurance policies.
- Coordinated appointments between clients and insurance agents efficiently.
- Maintained organized filing systems for client records and documents.
Client Service Associate
UBS Financial Services
Westlake Village, USA
12.2007 - 08.2012
- Engaged with clients on a daily basis to address inquiries and provide assistance. and provided banking services.
- Assisted financial advisor and team of four in preparing investment reports for quarterly and annual meetings.
- Planned and hosted bi-monthly events to enhance client engagement.
- Coordinated scheduling of five daily meetings to optimize time management.
Education
Computerized office Operations Certificate -
Sawyer College
Oxnard, CA09-1994
Skills
- Electronic health records
- Health information management
- Patient data management
- Health information processing
- Regulatory compliance
- Medical inventory management
- Patient communication
Timeline
HIM Representative
St. Joseph Home Health Care
06.2018 - 02.2026
Extra Help/Office Assistant II
County Permit Sonoma
10.2017 - 06.2018
Bilingual Receptionist/Staffing Assistant
Nelson Staffing
07.2016 - 06.2017
Bilingual Receptionist/Directors Assistants
Nelson Staffing
08.2015 - 02.2016
Senior Office Assistant
Manpower
03.2015 - 07.2015
Receptionist/Administrative Support
Volt Workforce Solutions
10.2013 - 01.2015
Bilingual Dispatcher
MV Transportation
09.2013 - 10.2013
Administrative Assistant/Underwriter Assistant
R.I.C General Insurance Agency
02.2013 - 04.2013
Client Service Associate
UBS Financial Services
12.2007 - 08.2012
Computerized office Operations Certificate -
Sawyer College