Kimberly Hodges
Elkhart,Iowa
Summary
Dedicated HIM Representative with strong expertise in electronic health records management and regulatory compliance. Proven ability to resolve customer complaints with empathy, ensuring data integrity and enhancing patient satisfaction.
Overview
31
31
years of professional experience
Work History
HIM Representative
UPH UnityPoint Health
Des Moines, ia
04.2023 - Current
- Efficiently managed patient records using electronic health record systems.
- Addressed challenging calls with professionalism and effective communication to enhance customer satisfaction.
- Resolved customer complaints by providing empathetic support and tailored solutions, improving overall service experience.
- Consistently achieved daily performance goals established by management team.
- Engaged in training sessions to enhance skills and contribute to team performance improvements.
- Utilized broad knowledge to recommend solutions to potential customers.
- Participated in regular team meetings to discuss performance, strategies, and goals.
Health Information Management Associate
Conifer Health
Des Moines, Iowa
07.2021 - 03.2023
- Reviewed documentation for accuracy in coding and billing processes.
- Organized patient records for accurate data retrieval and regulatory compliance.
- Maintained electronic health record systems for efficient information management.
- Compiled statistical reports based on coded data for utilization management activities.
- Assisted with the maintenance of medical records in accordance with established standards and procedures.
Health Information Clerk
CIOX HEALTH, Health Information Managment
Des Moines, Iowa
04.2018 - 07.2021
- Processed medical records for compliance with HIPAA regulations.
- Coordinated patient record audits, ensuring data integrity and accuracy for regulatory compliance.
- Oversaw electronic health record quality assurance by organizing and handling requests for medical records, improving data reliability.
- Utilized electronic health record systems for data entry and management tasks.
- Managed patient information requests, ensuring timely response to enhance patient satisfaction.
- Assisted healthcare providers in retrieving necessary documentation efficiently.
- Processed documentation promptly and accurately to meet deadlines. to process documentation and complete projects.
- Operated copying equipment to duplicate medical records for patient care. for medical record duplication, answered phones and filed documents.
Collector
Wells Fargo & Company
Des Moines, ia
11.2014 - 04.2018
- Negotiated payment plans with customers to facilitate debt recovery.
- Engaged clients to resolve outstanding debts and payment disputes, enhancing customer satisfaction.
- Facilitated payments through credit cards, online banking, and cash transactions, ensuring timely processing.
- Followed fair debt practices and regulatory guidelines when managing the collections process.
- Maintained accurate account status records and collection efforts to support effective debt management.
Benefits Enrollment Specialist
Mercer
Urbandale, Iowa
08.2017 - 01.2018
- Guided employees in navigating benefits options and enrollment process to ensure informed decisions.
- Delivered customer service support for employees to address inquiries and resolve issues related to benefits plans.
- Organized and updated records of employee enrollments and changes for compliance and accuracy.
Teller
Great Southern Bank
Ankeny, Iowa
12.2012 - 07.2014
- Processed customer transactions, including deposits, withdrawals, and loan payments, contributing to efficient service delivery.
- Guided customers through account inquiries and banking services, ensuring satisfaction and clarity.
- Balanced cash drawer accurately throughout shift, ensuring compliance with bank policies.
- Provided information to customers about banking products and services. on bank products and services.
- Operated banking software for transaction processing and record-keeping.
Pension Specialist
Principal Financial
Des Moines, ia
09.1995 - 11.2012
- Issued pension benefits including annuities, quotes, and lump sum payouts, ensuring timely delivery to beneficiaries.
- Managed accounting and record-keeping processes to maintain accurate financial documentation.
- Drafted letters for payment notifications. to go out with the payments.
Education
Associate of Applied Science - Business Administration
Des Moines Area Community College
Ankeny, IA05-1990
Skills
- Electronic health records management
- Strong attention to detail
- Information protection
- Patient engagement
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Active listening
- Verbal and written communication
Timeline
HIM Representative
UPH UnityPoint Health
04.2023 - Current
Health Information Management Associate
Conifer Health
07.2021 - 03.2023
Health Information Clerk
CIOX HEALTH, Health Information Managment
04.2018 - 07.2021
Benefits Enrollment Specialist
Mercer
08.2017 - 01.2018
Collector
Wells Fargo & Company
11.2014 - 04.2018
Teller
Great Southern Bank
12.2012 - 07.2014
Pension Specialist
Principal Financial
09.1995 - 11.2012
Associate of Applied Science - Business Administration
Des Moines Area Community College