Mariav Martinez
Chicago,IL
Summary
Hospitality professional with extensive guest services experience, strong communication skills, and proven organizational ability. Drives improved customer experiences through accurate order handling and service coordination. Maintains food safety compliance and service standards in fast-paced operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Busser/Food Runner
wagyu house by the xpot/ Chubby Bowls
Chicago, IL
09.2024 - 10.2026
- Assisted food running as part of team-oriented service.
- Maintained rigorous cleaning standards to enhance guest satisfaction.
- Ensured cleanliness and organization of dining areas by regularly wiping tables, chairs, and condiment stations.
- Restocked napkins, utensils, and condiments to keep supplies available.
- Lifted and moved 30+ pounds while bussing tables.
- Cleaned spills and broken glass quickly to help prevent accidents or injuries.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Arranged tables with appropriate settings for new guests in dining area. before seating new guests.
- Learned meat cuts and identified differences between each type and side dish.
Guest Service Ambassador
Chicagos First Lady
Chicago, IL
03.2023 - 04.2025
- Welcomed guests aboard Chicago's First Lady Cruises, providing friendly service to create a positive first impression.
- Assisted customers by answering questions, guiding to locations, and sharing relevant information to enhance their experience.
- Assisted with ticketing and check-in at the boarding gate to ensure smooth operations.
- Supported sales efforts by delivering clear product descriptions and highlighting benefits to aid customer decisions.
- Scheduled deliveries of flowers, gifts and balloons and made guest reservations for services.
- Stayed active throughout shift, moving frequently and remaining on feet for long periods.
Host
Gyu-Kaku Japanese BBQ
Chicago, IL
04.2024 - 08.2024
- Recommended menu items based on guest preferences.
- Seated servers in rotation to support smooth floor coverage.
- Facilitated clear communication with servers to ensure seamless service during shifts.
- Coordinated support during busy service times to maintain a calm and efficient dining experience.
- Cleared tables and removed dirty dishes promptly to enhance guest turnover.
- Expressed gratitude to guests and team members during service.
- Completed host stand cleaning and followed best host practices.
Hostess/Busser
Fogo de Chao
Chicago, IL
10.2023 - 01.2024
- Maintained guest spaces, ensuring a clean and welcoming environment for improved guest satisfaction. Coordinated rotating seating arrangements to enhance guest flow and seating efficiency. contributed to organized guest flow. Managed coat check services to ensure secure storage for guests' belongings. and reservation support delivered courteous guest experiences.
- Maintained guest spaces, ensuring a clean and welcoming environment for improved guest satisfaction.Coordinated rotating seating arrangements to enhance guest flow and seating efficiency. contributed to organized guest flow.Managed coat check services to ensure secure storage for guests' belongings. and reservation support delivered courteous guest experiences.
- Monitored lobby areas and organized host stand, enhancing guest arrival experience throughout shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted serving staff, food runners, and bussers to sustain dining room presentation and facilitate smooth service.
Education
Some College (No Degree) - Mortuary Science
Malcolm X
1900 W Jackson Blvd, Chicago, IL 60612 09-2029
Skills
- Busser experience
- Host/hostess experience
- Guest services expertise
- Hospitality management
- Food safety regulations
- POS systems
- Cash handling proficiency
- Organizational skills
- Basic math skills
- Communication skills
- Team communication
- Customer engagement
- Guest interaction
- Multilingual communication
- English proficiency
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Food Handler Certification
Timeline
Busser/Food Runner
wagyu house by the xpot/ Chubby Bowls
09.2024 - 10.2026
Host
Gyu-Kaku Japanese BBQ
04.2024 - 08.2024
Hostess/Busser
Fogo de Chao
10.2023 - 01.2024
Guest Service Ambassador
Chicagos First Lady
03.2023 - 04.2025
Some College (No Degree) - Mortuary Science
Malcolm X