Shelby Hernandez
Bakersfield,CA
Summary
Host with proven expertise at Flame and Fire, adept at enhancing customer satisfaction through exceptional communication and efficient seating management.
Overview
3
3
years of professional experience
Work History
Host/Busser
Flame and Fire
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Cosmetology
Milan Institute
Bakersfield, CAHighland High School
Bakersfield, CA06.2021
Skills
Customer Service
Communication skills
Seating guests in timely matter
Busser experience
Timeline
Host/Busser
Flame and Fire
03.2022 - Current
Cosmetology
Milan Institute
Highland High School
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