Maria Martins
Orlando
Summary
Dynamic and dedicated professional with extensive experience in guest service at poolside along with skills to handle a restaurant alone. As a Pre-nursing college student, I am eager to learn and adapt to new roles and environments. Proven ability to build relationships and resolve conflicts while maintaining a welcoming atmosphere. Trilingual with strong decision-making skills, excelling in high-pressure environments, ensuring exceptional experiences for all patrons.
Overview
3
3
years of professional experience
Work History
Pool Attendant
Hammock Beach Resort & Spa
05.2023 - 08.2025
- Moved umbrellas and lounge chairs at request of guests.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Effectively worked with guests to book poolside reservations
- Checked in guests by implementing pool regulations and entry-rules.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Checked side duty list for opening and closing procedures.
Waitress
Millennium Bistro
05.2022 - 12.2023
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Took orders and served orders, bussed tables, and refilled beverages to enhance dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated successfully with customers and back of house staff
Summer Camp Counselor
Inter United Soccer Club
06.2023 - 07.2024
- Worked with children of ages 8-13, with varying interests, skills, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement along with soccer lessons.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Posed as a leader in staff group by keeping all other counselors on track with time throughout day.
Education
High School Diploma -
Matanzas High School
Palm Coast, FL05-2025
Associate of Arts -
Daytona State College
Palm Coast, FL05-2025
Skills
- Guest service
- Adaptability in situations
- Decision-making
- Emergency response readiness
- Trilliangual
- Patience and empathy
- Relationship building
- Conflict resolution techniques
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Summer Camp Counselor
Inter United Soccer Club
06.2023 - 07.2024
Pool Attendant
Hammock Beach Resort & Spa
05.2023 - 08.2025
Waitress
Millennium Bistro
05.2022 - 12.2023
High School Diploma -
Matanzas High School
Associate of Arts -
Daytona State College
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