Maria Mcghee
Detroit,MI
Summary
Goal-driven Assistant Store Manager with 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Hardworking warehouse worker with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.
Overview
9
9
years of professional experience
Work History
Floor Supervisor
MotorCity Casino Hotel
Detroit, MI
07.2021 - Current
- Directed daily floor operations, optimizing guest experiences and maintaining high standards of service.
- Coordinated team schedules and assignments to enhance workflow and meet peak service times.
- Implemented training programs for staff, fostering a culture of excellence in customer service.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Resolved guest complaints promptly, leveraging strong interpersonal skills to maintain satisfaction and loyalty.
- Conducted regular performance evaluations, promoting professional development among team members to drive results.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Trained new hires on operational procedures, instilling company values and expectations from day one.
- Leveraged feedback mechanisms to identify areas for improvement in service delivery and team performance.
Assistant Store Manager
Dollar Tree Stores
Detroit, MI
02.2019 - Current
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Cashier
Family Dollar
Detroit, Michigan
03.2017 - 09.2021
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Warehouse Worker
Amazon
Brownstown, MI
05.2020 - 10.2020
- Utilized pallet jacks to move items to and from different warehouse locations.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Staged and sorted multiple types of products for loading to comply with preset instructions.
Education
High School Diploma -
Martin Luther King
Detroit, MI06.2011
Skills
POS systems operations
Stock management
Records maintenance
Billing
Customer Service
Supervision and training
Performance improvements
Timeline
Floor Supervisor
MotorCity Casino Hotel
07.2021 - Current
Warehouse Worker
Amazon
05.2020 - 10.2020
Assistant Store Manager
Dollar Tree Stores
02.2019 - Current
Cashier
Family Dollar
03.2017 - 09.2021
High School Diploma -
Martin Luther King