Maria McLeod
Raeford,United States
Summary
Dynamic Patient Care Manager with extensive experience at Cape Fear Valley Hospital, excelling in regulatory compliance and quality assurance. Proven track record in implementing a 42-bed Observation Unit, enhancing patient throughput, and optimizing budget oversight. Adept at fostering interdisciplinary collaboration and developing policies that elevate patient care standards.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Patient Care Manager: 1 North Observation
Cape Fear Valley Hospital
Fayetteville, NC
01.2017 - Current
- Company Overview: Director: Shonda Ray, BSN, RN - Corporate Director Critical Care Service Line
- The role of the Patient Care Manager assigned to 1 North Observation Unit is to directs, supervises and coordinate the functions and activities of the unit
- The manager is responsible for overall management and coordination of the service to include fiscal resource management, human resource management, capital improvements and quality of services
- Implemented and managed a 42-bed Observation/Transition Unit to reduce overcrowding in the Emergency Department and enhance patient throughput
- Plans, organizes, and supervises clinical operations to provide care
- Develops and implements policies and procedures that guide and support the provision of services
- Establishes, in collaboration with interdisciplinary team, positive professional relationships
- Facilitates team meetings, daily rounds and communication among patients, families, interdisciplinary team members and contracting agencies
- Establishes and maintains mechanisms to monitor continuing compliance with JCAHO, OSHA, and other regulatory/accrediting agencies’ standards
- Establishes and maintains process to ensure compliance with patients experience initiatives
- Establishes and maintains mechanisms to determine enough, qualifications, and competency of staff to provide departmental services
- Establishes and maintains a mechanism whereby staff members are identified as being competent to safely and effectively utilize the appropriate equipment in their work area
- Assumes responsibility for continuously assessing and improving performance via participation in Performance Improvement (PI) activities and Quality Control mechanisms
- Take necessary steps to determine the complete and accurate charging for patient services rendered as well as to monitor, adjust and, where possible, to correct negative expense variances
- Develops, implements, and evaluates strategic plans and operations via departmental budgets, PI plan and Management Outcome Plan
- Director: Shonda Ray, BSN, RN - Corporate Director Critical Care Service Line
Resource Nurse- Observation Unit
Cape Fear Valley Hospital
01.2010 - 01.2017
- Completes daily patient assignments
- Meet with providers, case manager and social worker for 0730 rounds
- Acts as a point of contact for providers and administrators
- Serve as resource for staff nurses, nursing assistants, and unit secretaries
- Assist with procedures, check orders and expedite as needed
- Responsible for daily QC and equipment checks on unit
- Evaluate patient’s acuity and address changes as needed
- Round on patients at regular intervals
- Collaborate with coordination of care in expediting discharges
- Identify discharge barriers and discuss with the team
- Collaborate with bed placement and nursing supervisors
- Monitor and update Tele-tracking at regular intervals
- Communicate with the Transportation Team in expediting patient transfer from ED to unit
- Implement process as defined by the Hospital Innovation Project (HIP)
- Facilitate and monitor staff performance relative to Press Gainey/HCAHPS Scores
- Communicate effectively with leadership, physicians, and staff
- Resource Nurse carries a cell phone to facilitate timely communication
- Other duties as deemed necessary by management
Case Manager – Coordinator of Care
Cape Fear Valley Hospital
01.2008 - 01.2010
- Facilitate safe discharge planning for End Stage Renal patients
- Collaborate with multidisciplinary team patients discharges needs
- Collaborate with outpatient dialysis center in securing dialysis chairs
- Work closely with insurance companies on securing and obtaining resources for discharge
- Coordinate community services
- Provide education on self-management at home
Lead Charge Nurse – Coronary Care Stepdown Unit
Cape Fear Valley Hospital
01.2005 - 01.2008
- Provide intensive nursing care for cardiac stepdown patients
- Supervised 40 licensed personnel
- Served as preceptor for new nurses to unit
- Planned and maintained staffing pattern for unit
- Made staff schedule and patient assignment based on acuity and nurse skill level
- Assured availability of qualified nurses
- Implement strategies to obtain and maintain hospital benchmarks
- Assessed and forecasted trends based on admissions discharges and patient acuity
- Member of the interdisciplinary team for planning patient care, and disposition
- Assisted in recruiting nursing staff
- Ensuring nursing staff adherence/compliance to policies and procedures
Staff Nurse – Progressive Care Nurse
Providence Saint Joseph Hospital
Burbank, California
01.2004 - 01.2005
- Provide care to cardiac patients on a stepdown unit
- Supports patients in the practice of their cultural and spiritual beliefs within limits of medical regimen
Staff Nurse – Medical/Surgical Stepdown Unit
Cape Fear Valley Medical Center
01.2002 - 01.2004
- Walking rounds during change of shift report
- Uses patient assessment information to organize appropriate patient care
- Plans, organizes, implements, and evaluates patient care
- Facilitates a safe environment
- Functions as charge nurse as assigned
- Maintains an accurate and relevant record of patient care
- Maintains required competencies
- Establishes collaborative interdisciplinary relationships with other Health System staff and medical staff
- Monitors the quality of care based on pre-established outcome-oriented indicators
- Actively participates in cost containment and assists in accurate charging for patient services
- Communicate with patients regarding plan of care
- Communicate with resource nurse regarding patient issues and discharge barriers
- Supports patients in the practice of their cultural and spiritual beliefs within limits of medical regimen
United States Army
Wiesbaden, Germany
01.1991 - 01.2001
- Fort Bliss, El Paso, Texas
- Fort Sam Houston, San Antonio, Texas
- Fort Bragg, Fayetteville, North Carolina
Education
Master of Science - Nursing
Walden University
Minneapolis, MinnesotaBachelor of Science - Nursing
Grand Canyon University
Phoenix, ArizonaSkills
- Patient care management
- Regulatory compliance
- Quality assurance
- Budget oversight
- Data analysis
- Policy development
Affiliations
- Critical Care Nurses Association
- American Organization for Nursing Leadership
- North Carolina Organization for Nursing Leadership
Certification
- Progressive Care Certified Nurse - K
- Advanced Cardiovascular Life Support
- Basic Life Support
- National Institute of Health Stroke Scale
- Registered Nurse, North Carolina
References
References provided upon request
Awards
- Exemplary Nurse – Cape Fear Valley Medical Center
- Daisy Award Nominee
Timeline
Patient Care Manager: 1 North Observation
Cape Fear Valley Hospital
01.2017 - Current
Resource Nurse- Observation Unit
Cape Fear Valley Hospital
01.2010 - 01.2017
Case Manager – Coordinator of Care
Cape Fear Valley Hospital
01.2008 - 01.2010
Lead Charge Nurse – Coronary Care Stepdown Unit
Cape Fear Valley Hospital
01.2005 - 01.2008
Staff Nurse – Progressive Care Nurse
Providence Saint Joseph Hospital
01.2004 - 01.2005
Staff Nurse – Medical/Surgical Stepdown Unit
Cape Fear Valley Medical Center
01.2002 - 01.2004
United States Army
01.1991 - 01.2001
Master of Science - Nursing
Walden University
Bachelor of Science - Nursing
Grand Canyon University