Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory Support Specialist
Repligen
San Francisco, CA
10.2022 - Current
Provide technical assistance and expertise to the Repligen sales force and customers related to various bioprocessing technologies and systems it sells and supports used in biological drug manufacturing processes worldwide.
Specialize in analytical spectrophotometers featuring patented variable pathlength technology including SoloVPE, FlowVPE and FlowVPX in cGMP environments.
Provide support including system qualifications, product testing, system installation and maintenance, CSVs (Computerized System Validation), and customer training.
Protein Manufacturing Associate
Vibrant America
San Carlos, CA
01.2022 - 09.2022
Performed protein extractions & incubations using protein purification techniques for use in clinical and diagnostic testing done through multiplexed cell based immunoassays including internal LDTs & ELISAs.
Collaborated with senior scientists and engineers to develop in vitro immunoassays specifically for autoimmune diseases, gut pathogens, tickborne diseases, infectious diseases, food sensitivities and allergies.
Performed data analysis and translation using various software such as image J, R, and MySQL.
Created and validated reagents for large scale use in production as well as performed water surface fictionalization on silicon oxide wafers.
Delivered manufacturing requirements and attained production schedule to properly plan, forecast and meet demand.
Completed and reviewed GMP documentation, driving traceability of development, manufacturing and testing activities including but not limited to ISO 13485, CAP, NYSDOH.
Dental Assistant
Emeryville Dental Care
Emeryville, CA
10.2019 - 10.2021
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Performed office administrative tasks including but not limited to handling appointment schedules, processing payments or insurance claims, documenting patient records with procedures performed and adding notes taken to charts.
Customer Service Agent
Lenme Incorporate
Oakland, CA
10.2018 - 12.2019
Delivered fast, friendly and knowledgeable service for routine questions and service complaints and challenges using Lenme mobile application.
Organized customers' accounts database for business planning and to track requests, problems and solutions.
Mentored new employees on procedures and policies to maximize team performance as Customer Service Team Lead.
Leveraged reference tools and conducted trainings to improve customer service.
Research Intern
University of the Pacific
Stockton, CA
08.2018 - 07.2019
Carried out experiments under supervision, developing skills and technique to operate independently such as animal handling, extractions, PCR, ELISA, and cell-culture techniques.
Analyzed experimental data and interpreted results to write reports and summaries of findings.
Met with key personnel and communicated project status, results and findings.
Education
Bachelor of Science - Biological Sciences
University of The Pacific
Stockton, CA
06.2019
Skills
Quick learner
Problem Resolution
Microsoft Suite
Clinical Lab Settings
Customer Service
Maintenance & Repair
Supervision & Leadership
Critical Thinking Proficiency
Interpersonal and Written Communication
Leadership Experience
Mission trip lead, Mission Take Heart.
Assistant Scout Master, Boy Scouts of America, Troop #803.
Theatre Fundraising Committee Leader, St. Antonius Coptic Church.
Treasurer of CIS program, St. Antonius Coptic Church.
Member of Deca Marketing Club, Castro Valley High School.
Class president for two years, Ramses College for Girls, Egypt.