MARIA MEDINA
Brooklyn,NY
Summary
Bilingual (Spanish) pharmacy professional with over 20 years experience that has proven ability in building strong relationships between healthcare providers and patients. Skilled in medication management, customer service, patient education, and facilitating communication to optimize treatment plans. Strong emphasis on teamwork and adaptability ensures seamless coordination and effective problem-solving in dynamic environments. Dependable and results-driven with focus on delivering high-quality patient care and support. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
19
19
years of professional experience
Work History
Centralized Pharmacy Liaison
Shields Health Solutions
03.2025 - Current
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Provide exceptional customer service, addressing both patient and provider concerns promptly and professionally.
- Participate in staff training sessions to stay current on industry best practices and enhance professional development.
- Assist with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Resolve insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
Floating Pharmacy Technician
Maxor Pharmacy
08.2023 - 03.2025
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Welcare Pharmacy Compounding & Prescriptions
09.2018 - 08.2023
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
St Jude Pharmacy
02.2014 - 01.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Target Corp
06.2006 - 01.2011
- Calculated daily supply, quantity, and amount of medication to be dispensed
- Entered prescription orders on computer, counted and filled the medication
- Maintained Pharmacy inventory by stocking shelves and disposing of expired medication
- Billed insurance companies and resolved any insurance problems
- Trained new Pharmacy Technicians in proper procedures
- Served as a backup cashier
Education
High School Equivalency Diploma -
Wyckoff Community Prep
Brooklyn, NY05.2003
Skills
- Insurance verification
- Customer service
- Problem solving
- Attention to detail
Timeline
Centralized Pharmacy Liaison
Shields Health Solutions
03.2025 - Current
Floating Pharmacy Technician
Maxor Pharmacy
08.2023 - 03.2025
Pharmacy Technician
Welcare Pharmacy Compounding & Prescriptions
09.2018 - 08.2023
Pharmacy Technician
St Jude Pharmacy
02.2014 - 01.2016
Certified Pharmacy Technician
Target Corp
06.2006 - 01.2011
High School Equivalency Diploma -
Wyckoff Community Prep
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