Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Medina

Brooklyn,NY

Summary

Dynamic and results-driven professional with extensive experience in customer service and compliance management at Unlimited Service & Unisex Image. Proven ability to enhance client satisfaction and streamline operations. Bilingual with strong cash handling accuracy and a flexible schedule, consistently improving processes to elevate the shopping experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Compliance Manager

Unlimited Service & Unisex Image
04.2023 - Current
  • Led team in delivering exceptional customer service and enhancing client satisfaction.
  • Assisted in daily operational tasks to ensure smooth workflows and team collaboration.
  • Conducted regular audits to ensure adherence to regulatory requirements and internal standards for 3 Money Service Businesses.
  • Supported Anti-Money Laundering Compliance efforts by organizing confidential documentation efficiently.
  • Developed and implemented compliance policies to mitigate risks within operational processes.

Sales Associate

Snipes Enterprises
06.2024 - 06.2025
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales, effectively communicating with customers.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Managed over 50 customers during release dates, holidays, game nights, etc.
  • Organized merchandise displays to maximize product visibility and accessibility for customers.

Cashier Team Lead

Bath & Body Works
05.2022 - 05.2023
  • Supervised daily cash register operations, ensuring accuracy in transactions and customer service quality.
  • Trained and mentored new cashiers on systems, procedures, and best practices for efficiency.
  • Implemented process improvements that enhanced customer flow and reduced wait times at checkout lines by over 5 minutes.
  • Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
  • Managed cash handling procedures, maintaining compliance with company policies and security protocols.

Education

NHA Certified (National Healthcareer Association) - Phlebotomy

Technical Institute of America
New York, NY
08.2024

High School Diploma -

Bronx Early College Academy
The Bronx, NY
12.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Bilingual
  • Multi-tasking strength
  • Store opening and closing

Certification

  • Certified Phlebotomist, Technical Institute of America - February 2024 - August 2024
  • Certified Compliance Officer, Unlimited Service & Unisex Image - April 2023 - Present

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Snipes Enterprises
06.2024 - 06.2025

Compliance Manager

Unlimited Service & Unisex Image
04.2023 - Current

Cashier Team Lead

Bath & Body Works
05.2022 - 05.2023

NHA Certified (National Healthcareer Association) - Phlebotomy

Technical Institute of America

High School Diploma -

Bronx Early College Academy

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