Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Maria Melendrez

Esparto,CA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

10
10
years of professional experience

Work History

Casino Service Representative

Cache Creek Casino Resort
Brooks, CA
05.2017 - Current
  • Assisted in resolving customer disputes and complaints in a professional manner.
  • Provided exceptional customer service to ensure guest satisfaction at all times.
  • Provided a variety of customer service functions including answering questions, resolving complaints, and responding to inquiries.
  • Responded promptly to requests for assistance from other departments within the casino property.

Cache Club Representative

Cache Creek Casino Resort
Brooks, CA
02.2016 - 05.2017
  • Serve as the first point of contact for guests regarding club enrollment, promotions, and amenities.
  • Maintained records of all club members and their contact information.
  • Ensure guests have positive experience and provide helpful assistance.
  • Promote benefits of Cache Club membership, provide information about marketing offers, reward programs and assist guest with task related to the club.

EVS

Cache Creek Casino Resort
Brooks, CA
05.2015 - 02.2016
  • Maintaining cleanliness and hygiene in various areas, including gaming floors, restrooms and public areas.
  • Interacting with guests and fellow associates in a professional and courteous manner.
  • Working effectively with other EVS team members and other casino departments.

Education

High School Diploma -

Esparto High School
Esparto, CA
06-2009

Skills

  • Customer service
  • Conflict resolution
  • Guest relations
  • Effective communication
  • Multitasking Abilities

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Cache Creek Casino Employee of the Month, August 2022.

Timeline

Casino Service Representative

Cache Creek Casino Resort
05.2017 - Current

Cache Club Representative

Cache Creek Casino Resort
02.2016 - 05.2017

EVS

Cache Creek Casino Resort
05.2015 - 02.2016

High School Diploma -

Esparto High School

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