Maria Mendez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Lead Technician
HOLT CAT San Antonio
San Antonio, Texas
02.2023 - 04.2024
- Managed multiple projects simultaneously while meeting deadlines.
- Trained users in the use of new software packages or hardware devices.
- Coordinated with vendors to ensure timely delivery of products or services.
- Ensured that all systems were compliant with industry standards and regulations.
- Followed safety practices to safeguard against injury and damage to property.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Entered and distributed work orders to other technicians.
- Fostered relationships with internal and external customers.
- Communicated with distributors to acquire necessary equipment for projects.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Service Coordinator
HOLT CAT San Antonio
San Antonio, Texas
09.2021 - 02.2023
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Handled incoming calls and inquiries from customers regarding services offered.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Maintained accurate records of services provided for each client.
- Coordinated service schedules and appointments with clients.
- Assisted in the development of training materials related to service coordination processes.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Liaised between client and technician to keep parties fully informed.
- Obtained purchase order information to invoice work orders.
- Assisted with billing and invoicing for services rendered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Shop Service Technician
HOLT CAT San Antonio
San Antonio, TX
10.2015 - 08.2021
- Troubleshot electrical systems using specialized diagnostic equipment.
- Followed established guidelines when ordering new spare parts from suppliers.
- Utilized technical manuals to determine correct part numbers for replacement items.
- Disassembled engines to diagnose malfunctions, inspect parts for wear or damage, and removed and replaced defective parts.
- Performed routine maintenance checks on vehicles including changing oil and fluids.
- Replaced worn or damaged parts, such as brakes, spark plugs, oil filters and other components.
- Diagnosed complex problems by troubleshooting computerized systems and components.
- Adhered to company policies related to quality control standards for repairs.
- Adjusted, repaired, or replaced defective parts using hand tools and power tools.
- Performed diagnostic tests on vehicles to identify and repair mechanical issues.
- Maintained a clean work area by adhering to safety procedures and regulations.
- Completed paperwork accurately including invoices, estimates and purchase orders.
- Verified vehicle performance by conducting test drives after completion of repairs.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Kept detailed records of repairs, labor involved and parts used.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Monitored shop equipment to maintain safe working condition.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
Education
Associate of Applied Science - Heavy Equipment Maintenance Technology
St. Philip's College
San Antonio, TX06-2015
Skills
- Customer Service
- Operations Monitoring
- Written/Verbal Communication
- Works Well Under Pressure
- Multitasking and Organization
- Project Management
- Attention to Detail
- Customer interaction
- Deadline compliance
- Work Planning and Prioritization
Accomplishments
- Interviewed multiple times at Holt for being a female technician. I have came out in articles and the news.
Affiliations
- I am a mother of 3 beautiful children my hobbies are pretty much doing what ever they feel like doing.
Timeline
Lead Technician
HOLT CAT San Antonio
02.2023 - 04.2024
Service Coordinator
HOLT CAT San Antonio
09.2021 - 02.2023
Shop Service Technician
HOLT CAT San Antonio
10.2015 - 08.2021
Associate of Applied Science - Heavy Equipment Maintenance Technology
St. Philip's College