Maria Mendizabal
Dayton
Summary
Detail-oriented Business Administration student committed to excellence with a proven ability to thrive in fast-paced environments. Eager to leverage academic knowledge and practical skills in a managerial role, contributing to team success and organizational growth. Adept at problem-solving and fostering positive relationships, with a keen eye for detail that ensures high-quality outcomes. Passionate about driving efficiency and innovation within a collaborative team setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Amazon
Vandalia, OH
05.2024 - 09.2025
- Led, coached, and developed a team of over 80 Amazon associates to enhance performance and productivity.
- Established daily performance goals and targets to enhance customer satisfaction and maintain operational accuracy.
- Trained and mentored team leaders to improve workforce efficiency and foster a culture of continuous improvement.
- Analyzed performance metrics to identify trends and drive strategic initiatives for operational excellence.
- Collaborated with support teams including such as Loss Prevention, Security, Human Resources, and Finance to develop plans to meet business objectives.
- Communicated policies to associates and acted as the primary information source, maintaining compliance, consistency, and taking corrective action when needed.
Non-Inventory Receiver
Amazon
West Jefferson, OH
01.2023 - 04.2024
- - Performed accurate inventory counts, while assuring the delivery of shipping supplies and products to the appropriate locations of the warehouse.
- Received and inspected incoming non-inventory shipments for accuracy and quality.
- Performed accurate shipping supplies cycle counts and assures the delivery of expense receive items of shipping supplies and gift wrap to the appropriate location.
Transportation Associate
Amazon
Colorado Springs, CO
07.2021 - 12.2022
- - Operated Commercial Motor Vehicles (CMVs) over the road as required while staying on predetermined routes and using approved equipment.
- - Operated CMVs in yard to move trailers to/from dock and parking locations
- - Completed driver vehicle inspection reports on equipment, notified managers of any maintenance or delivery issues encountered.
- - Troubleshooted electrical and mechanical problems of CMVs
- - Adhered to company rules and regulations and always made safety a priority
- - Complied with company policies, procedures, and DOT regulations
Customer Service Associate
Amazon
Denver, CO
03.2021 - 07.2021
- - Problem solved and addressed delivery issues, coordinated with third party carriers to attempt successful package delivery
- - Communicated with customers and third-party carriers directly via phone and email
- - Resolved conflicts and setting appropriate expectations with customers
Process Assistant
Amazon
Baltimore, MD
05.2020 - 01.2021
- - Acted as an associate resource for the team, trained associates and verified SOP compliance
- - Ensured successful shift performance, through tracking, reporting and feedback on associate performance-Coordinated with transportation teams on driver issues, yard needs and delays, late inbound volume, and load swaps to protect customer experience.
- - Maintained load level performance tracking for load planning, on-time dock performance, and misloads
Hostess/Carryout
Sunset Restaurant and Lounge
Glen Burnie, MD
05.2017 - 03.2020
- - Coordinated with staff to ensure proper food preparation for customers
- - Received orders over the phone and in person, handled cash and credit cards for payment transactions
- - Assisted with side work, cleaning, stocking, folding, and table set up
Education
High School Diploma - Business Administration
University of Maryland Global Campus
MD06-2028
Transfer Studies
Anne Arundel County Community College
Arnold, MD05-2019
High School Diploma - undefined
Glen Burnie High School
Glen Burnie, MD05-2017
Skills
- Fluent in Spanish and English
- 4 years of Microsoft Office products and applications experience
- Inventory management skills
- Logistics management
- Team leadership
- Operational Efficiency
- Employee training and mentoring
Accomplishments
- Supervised team of 116 associates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented multiple projects to enhance operational performance and efficiency.
Certification
- Powered Industrial Truck (PIT) Certification (February 2023-Present)
- CDL-A License (March 2022-January 2023)
- Medical Examiner’s Certificate (March 2022-January 2023)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager of Operations
Amazon
05.2024 - 09.2025
Non-Inventory Receiver
Amazon
01.2023 - 04.2024
Transportation Associate
Amazon
07.2021 - 12.2022
Customer Service Associate
Amazon
03.2021 - 07.2021
Process Assistant
Amazon
05.2020 - 01.2021
Hostess/Carryout
Sunset Restaurant and Lounge
05.2017 - 03.2020
Transfer Studies
Anne Arundel County Community College
High School Diploma - undefined
Glen Burnie High School
High School Diploma - Business Administration
University of Maryland Global Campus