Maria Mendoza
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Managerial Supervisor Guest Services
Six Flags Over Texas
09.2017 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Manage Park Operations within the Guest Services department, overseeing nearly 120 Team Members working at our Parking Plaza, Ticket Sales & Will Call, Front Gate Turnstiles, Guest Relations, and VIP Tours and Experiences locations.
- Monitor the day-to-day operating budget and adjust labor in real time to meet the department’s needs.
- Work alongside our Six Flags Corporate team to activate and test new product offerings in-park before their public release.
- Train and develop Department Leadership to uphold a standard of world-class service with their front line teams.
Education
Bachelor of Science - Psychology
Texas Christian University
Fort Worth, TX05.2024
Skills
- Efficient Communication
- Proficient Math Skills, and Reading Comprehension
- Technical Proficiencies:
- Microsoft Office, Guest Service Recovery Systems, Orders and accounts management software
- Creative Problem Solving
- Operations Management
- Staff Management
- Data Analytics
- "R" Software Experience
- Goal-Oriented
- Strategic Planning
Awards and Honors
- TCU Community Scholar Scholarship Recipient
- Dean's Honor List: Fall 2020-Spring 2023
- TCU Scholar: Fall 2022
- SERC Grant Proposal Fall 2023-Spring 2024: Funding for Research Project "The Impact of Lecture Fluency on Instructor Ratings of Another Instructors Teaching " ($1500)
- CRES Undergraduate Research Award: Award, sponsored by the CRES Research, Creative Activity and Community Engagement (RCCE) Committee, given to an undergraduate student engaged in original research through an undergraduate course at TCU that best exemplifies the CRES Department mission.
Research Experience
TCU Learning Lab Spring 2022-Spring 2023
- Perform assigned lab duties
- Manage and prepare animal subjects for experiments such as rats and pigeons
- Supervise study sessions
- Run statistics through Microsoft Excel
- Interpret data and form conclusions
TCU Memory and Aging Lab Spring 2023-Present
- Manage and post scheduled study sessions
- Supervise subjects performing study
- Interpret and score data
Publications
Bond, S. R., Jones, N., Pittman, T., Nerz, J., Brous, Z., Chuah, J., Mendoza, M., & Leising, K. J. (April, 2022). Potential Anxiolytic Effects of Cannabidiol (CBD) using Voluntary Oral Consumption in Rats. Poster presented at the Michael and Sally McCracken Annual Student Research Symposium.
Timeline
Managerial Supervisor Guest Services
Six Flags Over Texas
09.2017 - Current
Bachelor of Science - Psychology
Texas Christian University
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