Maria Mendoza
Yakima,WA
Summary
To join a organization where I may continue to grow and show my passion for serving my community, while using my 25 years of customer service experience in the medical field. Efficient Referral Coordinator with 15 years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Community Health of Central Washington/CWFM
05.2016 - Current
- Coordinate outgoing referrals to local and state wide specialty clinics
- Gather pertinent records, images, and notes specified to specialty clinic
- Verify and obtain authorizations for visits
- Communicate with patients of appointment times and locations
- Follow through with closing of referrals, making sure patient seen/notes received
- Excellent written and verbal skills
- Strong knowledge of medical terminology
- Strong knowledge of state and private insurances
- Ability to multi-task
- Very strong organizational skills.
Referral Coordinator
Yakima Valley Farmworkers Clinic
04.2015 - 04.2016
- Coordinate outgoing referrals to local and state wide specialty clinics
- Gather pertinent records, images, and notes specified to specialty clinic
- Verify and obtain authorizations for visits
- Verify that specialty offices accept insurances
- Follow through with closing of referrals, making sure patient seen/notes received
- Meet with patients as they come into inquire status of referrals
- Electronically documentation of patient information.
Patient Care Coordinator/Patient Service Specialist
UW Maternal Fetal Medicine/YVMH
01.2012 - 04.2015
- Lead Position
- Patient Intakes
- Coordinate physician appointments for patients referred to our medical center and match patients with designated attending physicians
- Collect, assess, and triage information concerning patient's medical status from referring physicians.
- Refer and connect patients to outside community resources
- Check in/out, phones and health information management.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Education
GED Diploma -
S.L. Start
Yakima, WA01.1993
Skills
Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Medical terminology knowledge
- Organizational abilities
- Data entry proficiency
- Follow-up Coordination
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Community Health of Central Washington/CWFM
05.2016 - Current
Referral Coordinator
Yakima Valley Farmworkers Clinic
04.2015 - 04.2016
Patient Care Coordinator/Patient Service Specialist
UW Maternal Fetal Medicine/YVMH
01.2012 - 04.2015
GED Diploma -
S.L. Start
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