Maria Mendoza
Fresno,CA
Summary
Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Team Leader/Supervisor
Walmart
Fresno, CA
12.2014 - 05.2024
- Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures
- Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and preparing daily deposits; preparing and overseeing Cash investigating overages and shortages in cash register drawers and maintaining confidentiality and accuracy of financial and personal information.
Tax Examining Technician
Internal Revenue Service
01.2011 - 01.2015
- Receive and analyze taxpayer's inquiries, request for adjustment actions and input documents to determine nature of problems research records
- Perform full range of corrections to taxpayer accounts, adjust accounts and input credit adjustments
- Transcribed and/or key verified a wide variety of taxpayer prepared tax returns, related schedules and/or documents
- Identified missing, incorrect, and unrecognizable data and took appropriate course of action to resolve errors for proper entry.
Sales Floor Associate
Ross Dress For Less
01.2009 - 01.2011
- Answered and directed incoming phone calls/messages
- Handled and resolved customer concerns and complaints
- Cashier, guest assistance, price markdowns, and fitting room attendant
- Ensured that each customer receives outstanding service by providing a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Sales Floor Associate
Target
01.2003 - 01.2009
- Stocked shelves and marked prices on shelves and inventory
- Answered telephones, directed calls, and took messages
- Communicated with customers, employees, and other individuals to answer questions and disseminated or explained information
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Education
Fresno City College
06.2010
Timeline
Team Leader/Supervisor
Walmart
12.2014 - 05.2024
Tax Examining Technician
Internal Revenue Service
01.2011 - 01.2015
Sales Floor Associate
Ross Dress For Less
01.2009 - 01.2011
Sales Floor Associate
Target
01.2003 - 01.2009
Fresno City College