MARIA MENDOZA
Arlington,TX
Summary
Proven professional with a track record of enhancing customer satisfaction through exceptional service and empathy. Skilled in food handling and problem-solving, demonstrated ability to improve service rankings and maintain high cleanliness standards. Excels in guest services, showcasing strong communication and organizational talents.
Overview
2
2
years of professional experience
Work History
COSTUMER SERVICE
Arlington Heights Nursing and Rehab
2023.12 - 2024.07
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Increased client retention through excellent customer service and consistent followups.
- Improved customer service rankings by resolving issues quickly and accurately.
- Provided excellent customer service, addressing client concerns promptly and professionally.
Front Desk Receptionist
Hyatt
2023.01 - 2023.11
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Cook
Chick Fil A
2022.07 - 2022.12
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Aspaen Gimnasio Cantillana
Colombia11.2017
Skills
- Customer service skills
- Guests Services
- Cleaning and organization
- Food handling
- Problem-solving skills
- Oral and writing communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
COSTUMER SERVICE
Arlington Heights Nursing and Rehab
2023.12 - 2024.07
Front Desk Receptionist
Hyatt
2023.01 - 2023.11
Cook
Chick Fil A
2022.07 - 2022.12
High School Diploma -
Aspaen Gimnasio Cantillana
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