Maria Mendoza
Palmdale,CA
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
General Manager Tier 2
Panda Express Restaurant Group
Lancaster, CA
07.2016 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed purchasing, sales, marketing and customer account operations efficiently..
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
Associate Of Business Administration - Management
College of The Canyons
Valencia, CAHigh School Diploma -
Antelope Valley High School
Lancaster, CA06.2016
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and coaching
- Staff development
- Employee Scheduling
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Customer Retention
- Performance Improvement
- Facility Management
- Business Development
- Financial Administration
- Supply Chain Management
- Risk Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager Tier 2
Panda Express Restaurant Group
07.2016 - Current
Associate Of Business Administration - Management
College of The Canyons
High School Diploma -
Antelope Valley High School