Annisa Linika
Woodridge,IL
Summary
Dynamic hospitality operations leader with a strong background in managing high-volume food and beverage establishments. Expertise in delivering guest-centric service while ensuring brand standards, cost control, and operational efficiency. Skilled in budgeting, labor and inventory optimization, and safety compliance, with a focus on enhancing guest experiences.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
General Manager Tier 2
Panda Express
Bolingbrook, Illinois
05.2023 - Current
- Oversaw daily operations, ensuring high food quality and guest satisfaction.
- Developed and implemented strategies to enhance guest satisfaction and loyalty, transitioning light users to heavy users.
- Trained and mentored staff on food safety and service standards.
- Scheduled staffing levels based on daily business volume forecasts to optimize service delivery.
- Managed inventory levels to reduce waste and maintain stock availability.
- Conducted regular team meetings to enhance communication and teamwork.
- Coordinated with vendors for timely deliveries of food supplies and equipment.
- Ensured compliance with health regulations and safety protocols in all operations.
- Reviewed employee performance evaluations regularly to identify development opportunities and support productivity.
- Monitored daily financial transactions and prepared weekly, periodic, and quarterly reports for area businesses' review.
- Analyzed sales data to identify opportunities for growth.
- Developed training programs to enhance staff skills and promote career advancement.
- Seeking an opportunity area by reviewing the P&L to create a game plan for business improvements for the following periods.
Badminton Director
Midwest Badminton Club
Chicago, Illinois
12.2022 - 06.2024
- Led strategic planning initiatives for club growth and member engagement.
- Coordinated tournament and event scheduling to maximize member participation.
- Developed and implemented training programs for coaching staff and volunteers.
- Led team meetings to align goals and strengthen communication among staff.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Cultivated relationships with vendors to secure favorable terms for badminton supplies.
Education
High School Diploma -
Academe Komunikasi Media Radio Tv
Indonesia03-2017
Skills
- Food and beverage operations management
- Guest experience and service excellence
- Team leadership, coaching, and staff development
- Labor scheduling and workforce optimization
- Budgeting, forecasting, and cost control
- Inventory management and purchasing
- Brand standards and quality assurance compliance
- Food safety, sanitation, and regulatory compliance
- KPI monitoring and performance metrics
- Communication, adaptability, and problem-solving
Languages
English
Full Professional
Indonesian
Full Professional
Certification
llano's Food Allergen - State Food Safety, March/15/2024
Timeline
General Manager Tier 2
Panda Express
05.2023 - Current
Badminton Director
Midwest Badminton Club
12.2022 - 06.2024
High School Diploma -
Academe Komunikasi Media Radio Tv