Brittany Mance
Dallas,TX
Summary
Accomplished Manager successfully orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Proactive and meticulous with over 10 years of experience in hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 2 Management
The Rustic
07.2020 - Current
- Supervised team of more than 150 staff members
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage quarter over quarter.
- Applied customer feedback to develop process improvements and support long-term business needs.
Bartender
Soho Bar And Grill
02.2019 - 02.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve more than 75 drinks per hour.
Education
Certificate - Cosmetology
Aveda Institute Da
Dallas, TX09.2018
Skills
- Microsoft Windows and Office
- Performance Tracking and Evaluations
- Profit and Loss Control
- Managing Operations and Efficiency
- Strategic Planning
- Employee Coaching and Motivation
- Food and Beverage Management
- Managing Live Events
- Cross-Functional Team Management
- Inventory Tracking and Management
- Complex Problem-Solving
- Supplier Monitoring
- Management Training
Accomplishments
- Managed a store that exceeded company expectations in every category during 6 consecutive quarters.
- Documented and resolved team transparencies which led to consistent productivity.
- Promoted to Tier 2 management within 2 years in the company.
- Developed established relationships with vendors and representatives to meet business expectations and needs.
Certification
- Manager ServSafe Certification
- TABC
Timeline
Tier 2 Management
The Rustic
07.2020 - Current
Bartender
Soho Bar And Grill
02.2019 - 02.2020
Certificate - Cosmetology
Aveda Institute Da
- Manager ServSafe Certification
- TABC
Similar Profiles
Camille PoynterCamille Poynter
Bartender Trainer at The RusticBartender Trainer at The Rustic
Alexia DiazAlexia Diaz
Bartender and Server at The RusticBartender and Server at The Rustic
Reily McCordReily McCord
Host at The RusticHost at The Rustic