Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Maria G. Meraz-Guerrero

Stone Park,Illinois

Summary

Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

3
3
years of professional experience

Work History

Cashier

Shwings
Stone Park, IL
10.2021 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Sales Associate

Big Lots
Franklin Park, IL
01.2024 - 08.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.

Cashier

Nick and Bruno's Pizzeria
Franklin Park, IL
09.2022 - 05.2023
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Education

GED -

Proviso West
Hillside, IL
06-2024

Skills

  • ID Verification
  • Returns processing
  • Cash Register Operation
  • Customer Service
  • Payment Collection
  • Drawer balancing
  • Conflict Resolution
  • Customer service excellence
  • Credit and cash transactions

Affiliations

  • Outdoor Sports (Biking, skating, and swimming)
  • Cooking and Baking
  • Arts and Crafts (Crochet, drawing, and building)
  • Writing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

Big Lots
01.2024 - 08.2024

Cashier

Nick and Bruno's Pizzeria
09.2022 - 05.2023

Cashier

Shwings
10.2021 - Current

GED -

Proviso West

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Maria G. Meraz-Guerrero