Maria Micciollo

• Trained and mentored junior staff on billing procedures and compliance regulations.
• Safeguarded sensitive patient data, adhered to HIPAA guidelines, and implemented secure record-keeping practices.
• Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and representatives alike.
• Managed data entry tasks, ensuring accuracy and timely completion of projects.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Review bills, invoices, claims, and supporting documentation for accuracy and compliance with guidelines.
• Reviewed, managed, and responded to 50+ daily emails, maintaining a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.

Review and audit the cell management and inventory system for the stem cell bank.

Reviewed and assisted in maintaining compliance with good documentation practices for GMP (Good Manufacturing Practices) / GTP (Good Tissue Practice) regulated industry.

Assisted in training new employees based on existing SOPs (Standard Operating Procedures).

Assisted in reviewing and improving SOPs

Performed data entry of critical client/patient information while ensuring HIPAA compliance.

• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Researching required information using available resources
• Processing forms and applications requested by the customers
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Answering over 40+ calls from customers professionally and responding to customer inquiries and complaints