Angie Ward
Pasadena
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Billing Coordinator
GenOxTransportation
01.2025 - Current
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Customer Service Representative
NSSI
10.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Nursing
San Jacinto College
Deer Park, TX 05.2001 -
High School Diploma -
Miami Senior High
Miami, FL05-2021
Skills
Data entry proficiency
File management
Document review
Document analysis
Customer engagement
Attention to detail
Certification
RCRA and DOT Certification
Timeline
Billing Coordinator
GenOxTransportation
01.2025 - Current
Customer Service Representative
NSSI
10.2022 - 12.2024
Associate of Science - Nursing
San Jacinto College
05.2001 -
High School Diploma -
Miami Senior High