Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angie Ward

Pasadena

Overview

3
3
years of professional experience
1
1
Certification
2
2
Languages

Work History

Billing Coordinator

GenOxTransportation
01.2025 - Current
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.

Customer Service Representative

NSSI
10.2022 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate of Science - Nursing

San Jacinto College
Deer Park, TX
05.2001 -

High School Diploma -

Miami Senior High
Miami, FL
05-2021

Skills

    Data entry proficiency

    File management

    Document review

    Document analysis

    Customer engagement

    Attention to detail

Certification

RCRA and DOT Certification

Timeline

Billing Coordinator

GenOxTransportation
01.2025 - Current

Customer Service Representative

NSSI
10.2022 - 12.2024

Associate of Science - Nursing

San Jacinto College
05.2001 -

High School Diploma -

Miami Senior High

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Angie Ward