Summary
Overview
Work History
Education
Skills
Timeline
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Maria Micolo

Freeport,NY

Summary

Highly skilled operations professional with proven track record in streamlining business processes and facilitating organizational success. Known for focus on teamwork and achieving measurable outcomes, adapting seamlessly to evolving business needs. Key strengths include project management, strategic planning, and problem-solving.

Overview

5
5
years of professional experience

Work History

Business Operations Specialist

Capital One
01.2023 - 01.2025
  • Analyzed large volumes of client and business reports, identifying discrepancies and improving efficient by 30%
  • Supported billing and compliance functions by preparing, reviewing, and submitting client documentation for accuracy.
  • Maintained control of procurement and transaction-related documentation, ensuring compliance with internal policies and regulatory standards.
  • Tracked and reconciled transactions to support collections, audit reviews, and dispute resolution.

Wire Coordinator

Capital One
01.2020 - 01.2023
  • Ensured strict compliance with internal audit standards and legal regulations for all business client transactions, maintaining the highest levels of accuracy and confidentiality.
  • Conducted regular reviews of client financial records to verify compliance, proactively identifying and resolving discrepancies to minimize risk by 25%
  • Partnered with cross-functional teams to uphold audit readiness and regulatory standards, enhancing record-keeping accuracy and supporting operational excellence.

Education

Bachelor of Arts - Economics

Queens College, City University of New York
Queens, NY
12.

Skills

  • Salesforce, CIT/ Proclaim, Facets – Experienced in using enterprise platforms for data management, client tracking, and case processing
  • Documentation & Audit Support – Skilled in maintaining accurate records, preparing audit-ready documentation, and supporting compliance efforts
  • Client Services & Stakeholder Communication – Strong interpersonal skills for engaging with clients, resolving inquiries, and aligning with internal stakeholders
  • KYC On boarding & Customer Training Delivery
  • Workflow optimization
  • Operational efficiency

Timeline

Business Operations Specialist

Capital One
01.2023 - 01.2025

Wire Coordinator

Capital One
01.2020 - 01.2023

Bachelor of Arts - Economics

Queens College, City University of New York

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Maria Micolo