Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Maria Miller

Maria Miller

Bartender
Groton ,Ct

Summary

Proven track record in enhancing customer satisfaction and streamlining bar operations, as demonstrated at Mohegan Sun Casino. Adept in creative mixology and effective customer service, I excel in fast-paced environments, leveraging strong multitasking abilities and an engaging personality to develop loyal clientele and improve service delivery. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

34
34
years of professional experience

Work History

Bartender/Food Server

Sneekers Cafe
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.

Bartender

Mohegan Sun Casino
10.1996 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/Assistant Manager

El N Gee Nightclub
04.1990 - 10.1996
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Established team priorities, maintained schedules and monitored performance.

Education

Certificate of Completion - Accounting

New London School of Business
New London, CT
06.1986

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Responsible Alcohol Service
  • Beverage Preparation
  • Basic accounting
  • Creative Mixology
  • Honest and Dependable
  • Engaging Customers
  • TIPS Certified

Timeline

Bartender/Food Server

Sneekers Cafe
05.2024 - Current

Bartender

Mohegan Sun Casino
10.1996 - 02.2024

Bartender/Assistant Manager

El N Gee Nightclub
04.1990 - 10.1996

Certificate of Completion - Accounting

New London School of Business
Maria MillerBartender