Erica Martinez
Las Vegas,NV
Summary
Dynamic and engaging Bartender/Food Server with proven expertise in customer service and sales development honed at Bourbon Street. Elevated guest satisfaction and consistently exceeded sales targets through exceptional service and knowledge of liquor, beer, and wine. Adept at building relationships and maintaining a clean, compliant workspace, showcasing a blend of organizational ability and outgoing personality.
Overview
2
2
years of professional experience
Work History
Bartender/Food Server
Bourbon Street
Las Vegas, NV
07.2021 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Foothill High School
Henderson, NV05.2007
Skills
- Liquor, beer, and wine knowledge
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Handling Difficult Customers
- Cash Register Operation
- Payment Processing
- Professional Appearance
- Hospitality service expertise
- Suggestive Selling
- Alcohol awareness
- Food Service
- Inventory
- Sales expertise
- Food Running
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Ordering bar supplies
- Aloha POS
- Food Preparation
- Order Management
- Garnishing Drinks
- Preparing garnishes
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Hospitality and Guest Service
- Collaboration and Teamwork
- Calm and Composed
- Relationship Building
- Food and Beverage Service
- Responsible Serving
- Engaging Customers
- Cocktail Service
- Ability to Lift 30 Pounds
- Quality Assurance
- TIPS Certified
- Sales Development
- Basic Math
- Banquet Events
- Ordering Supplies
Timeline
Bartender/Food Server
Bourbon Street
07.2021 - 03.2023
High School Diploma -
Foothill High School