Maria Moises
Federal Way,WA
Summary
Dedicated food service professional with expertise in enhancing guest experiences and resolving issues. Known for strong attention to detail and multitasking abilities.
Experienced dining services manager skilled in overseeing operations and enhancing team performance. Committed to delivering exceptional service while implementing effective training programs and ensuring adherence to health and safety regulations.
Diligent food service worker with solid background in food service. Successfully contributed to high customer satisfaction and smooth restaurant operations. Demonstrated strong communication and multitasking abilities.
Dedicated food service professional with a strong focus on customer satisfaction, problem-solving, and team collaboration. Proven ability to train staff and maintain food safety standards.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Food Server
Merrill Gardens-Auburn
Auburn, WA
08.2023 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Delivered food and beverages efficiently, ensuring accuracy and adherence to dietary preferences.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness of dining area while adhering to health and safety regulations.
- Resolved guest complaints tactfully, enhancing overall dining experience and satisfaction rates.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
QSR Counter Server/Cashier
Muckleshoot Casino and Resort
Auburn, WA
08.2019 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated cash register and processed transactions accurately to maintain financial integrity.
- Collaborated with kitchen staff to streamline order preparation and improve service efficiency.
- Maintained cleanliness and organization of work station, adhering to health and safety regulations.
- Trained new team members on operational procedures and customer service standards to enhance team performance.
- Resolved guest complaints swiftly, demonstrating strong problem-solving skills and commitment to quality service.
- Processed cash, debit and credit card payments.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
Muckleshoot Restaurant/Buffet and Banquet Server
Muckleshoot Casino and Resort
Auburn, WA
01.2006 - 08.2019
- Delivered exceptional customer service during high-profile events.
- Collaborated with kitchen staff to ensure timely meal service and presentation.
- Set up banquet rooms according to event specifications, maintaining high standards of cleanliness.
- Assisted in training new servers on service protocols and event procedures.
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Dining Services Manager
Carmel Valley Manor Retirement Home
Carmel Valley, CA
03.1993 - 12.2005
- Oversaw daily dining operations, ensuring high-quality service and resident satisfaction.
- Developed and implemented nutrition plans in collaboration with healthcare staff.
- Managed inventory control, reducing waste through effective ordering processes.
- Trained and mentored staff on food safety standards and best practices.
- Managed budgeting and financial tracking for dining services operations, ensuring fiscal responsibility and costeffectiveness.
- Conducted regular performance evaluations and provided constructive feedback that contributed to improved staff productivity and morale.
- Facilitated effective communication between front-of-house and back-of-house staff, streamlining operations and boosting teamwork.
- Established inventory management system that reduced waste while ensuring adequate supply of ingredients for daily operations.
- Increased staff retention rates by providing ongoing training opportunities, mentoring, and fostering a positive work environment.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Co Owner
Lucy's/ Bernardo's Bar &Grill
Carmel-by-the-Sea, CA
08.2002 - 06.2005
- Oversaw daily operations, ensuring efficient service and high-quality food standards.
- Developed staff training programs to enhance customer service and operational efficiency.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Created marketing strategies that increased brand awareness and drove customer engagement.
- Established vendor relationships, negotiating contracts to secure competitive pricing for supplies.
- Collaborated with co-owner on daily operations, ensuring a cohesive management approach to maximize business success.
Dining Room Attendant
Canterbury Woods Retirement Home
Pacific Grove, Ca
11.1991 - 04.1993
- Delivered exceptional dining service to residents, ensuring a pleasant and comfortable experience.
- Assisted with meal preparation and presentation, maintaining high standards of food quality.
- Collaborated with kitchen staff to meet dietary restrictions and preferences of residents.
- Maintained cleanliness and organization of dining areas, adhering to safety regulations.
- Trained new team members on proper serving techniques and resident engagement practices
- Provided attentive service and proactively assessed guest needs.
- Adhered to strict dietary restrictions while serving food items to guests with allergies or specific dietary needs, preventing adverse reactions or incidents from occurring.
Education
High School Diploma -
Our Lady of Remedies Academy
Tarlac, Philippines03-1997
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
Manila, Philippines04-1991
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food safety practices
- Food preparation
- Food presentation
- Food station setup
- Table setting
- Supply restocking
- Bar terminology
- Wine service
Accomplishments
- Supervised team of 37 staff members
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food handlers License - 1/10/2025-1/102027
- Class12 Mixologist Permit Training - 6/01/2026-6/01/2031
Languages
English
Full Professional
Timeline
Food Server
Merrill Gardens-Auburn
08.2023 - Current
QSR Counter Server/Cashier
Muckleshoot Casino and Resort
08.2019 - Current
Muckleshoot Restaurant/Buffet and Banquet Server
Muckleshoot Casino and Resort
01.2006 - 08.2019
Restaurant Co Owner
Lucy's/ Bernardo's Bar &Grill
08.2002 - 06.2005
Dining Services Manager
Carmel Valley Manor Retirement Home
03.1993 - 12.2005
Dining Room Attendant
Canterbury Woods Retirement Home
11.1991 - 04.1993
High School Diploma -
Our Lady of Remedies Academy
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
Food Handlers Permit 1/10/25-1/10/27
Took an online training about food safety and sanitation and other related issues regarding food service operations.