Maria Mojica
Atlanta,GA
Summary
Versatile professional with experience in sales, customer relations, and hospitality. Skilled in communication, client engagement, and conflict resolution. Proven ability to meet goals and deliver quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Ambassador
Regenerative Orthopedics And Sports Medicine
05.2024 - Current
- Coordinated appointment scheduling for multiple departments, optimizing staff time and resources.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed insurance claims and verified patient eligibility consistently.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
BDC Service Representative
Curry Honda
08.2022 - 08.2023
- Advised customers on company policies, procedures and service timelines.
- Resolved customer complaints promptly using appropriate company solutions.
- Set up new accounts with full personal information, payment details, and specifics of each order.
- Obtained customer information and entered orders into computers.
- Answered phone calls from potential clients responding to advertisements and delivered information on company products and services.
- Promoted adherence to sales protocols, contract requirements, and industry best practices.
- Explained products, services, and pricing and answered customer questions.
- Exceeded monthly sales goals
- Made daily outbound calls, texts, and emails to schedule upcoming services
SERVER
Hearth Pizza Tavern
11.2019 - 09.2022
- Managed closing duties, including restocking items and reconciling cash drawer
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Promoted desserts, appetizers and specialty drinks.
HOST
Casi Cielo
03.2019 - 11.2019
- Enhanced guests' experiences by fulfilling special requests during visits
- Cleaned and restocked front counter areas, got change for register and checked server supplies
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
HOST
Teela Taqueria
06.2016 - 03.2018
- Helped to plan and execute parties for more than 35 guests, including coordinating menus and preparing tables
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Answered telephone to provide establishment information and take party reservations
- Answered questions about food and order statuses for waiting customers.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GAMaster Cosmetology License -
Paul Mitchell The School Esani
Roswell, GA10-2026
Bachelor of Science - Exercise Science
Georgia Gwinnett College
Lawrenceville, GA12.2024
Skills
- PARTNERED WITH LEADERSHIP TO COORDINATE TEAM-BUILDING AND PERFORMANCE IMPROVEMENT ACTIVITIES
- PROMOTED SALES AND SERVICES BY ACCURATELY IDENTIFYING CUSTOMER NEEDS
- BUILT AND ESTABLISHED PROFESSIONAL RELATIONSHIPS WITH CLIENTS THROUGH SOLID ATTENTION TO DETAIL AND SERVICE
LANGUAGES
English
Spanish
Timeline
Patient Ambassador
Regenerative Orthopedics And Sports Medicine
05.2024 - Current
BDC Service Representative
Curry Honda
08.2022 - 08.2023
SERVER
Hearth Pizza Tavern
11.2019 - 09.2022
HOST
Casi Cielo
03.2019 - 11.2019
HOST
Teela Taqueria
06.2016 - 03.2018
Bachelor of Science - Exercise Science
Georgia Gwinnett College
High School Diploma -
Riverwood International Charter School
Master Cosmetology License -
Paul Mitchell The School Esani