Maria Montgomery
Decatur,GA
Summary
Knowledgeable professional with several years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Expertise assessing technical designs based on core principles and mandated thresholds. Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security. Diligent professional
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Analyst
Motion Recruitment
Atlanta, GA
10.2024 - Current
- Provide technical support for hardware, software, and networking issues to staff, teachers, and students, utilizing the Service Desk ticketing system.
- Assist with the deployment and management of student information systems (SIS), and learning management systems (LMS).
- Manage identity and access control with Azure AD, implementing MFA, and Conditional Access policies.
- Monitor and troubleshoot school-wide network connectivity, addressing outages, and performance issues.
- Install, configure, and maintain educational software, ensuring compatibility with school systems, and compliance with licensing agreements.
Jr. Systems Administrator
ITC Infotech
Atlanta, GA
09.2024 - 10.2024
- Assisted in the installation, configuration, and maintenance of Windows and Linux servers, ensuring that systems operated efficiently and securely.
- Managed user accounts, permissions, and access control using Active Directory and LDAP to maintain a secure environment.
- Developed and maintained complex PowerShell scripts to automate routine administrative tasks, reducing manual effort, and minimizing errors.
- Configured and maintained Azure Storage solutions via File Share and Disk Storage, to meet business data storage and retrieval requirements.
- Improved script performance by implementing advanced PowerShell features, running background jobs, and runspaces.
IT Systems Analyst
Dolby Laboratories
Atlanta, GA
05.2024 - 07.2024
- Designed, deployed, and managed AWS VMs, ensuring optimal performance and cost-efficiency for diverse workloads.
- Administered and maintained JAMF Pro environments, managing over 250 macOS and iOS devices to ensure compliance with organizational policies.
- Automated VDI provisioning, configuration, and patch management using PowerShell and other scripting languages.
- Designed, deployed, and managed Amazon EC2 instances, ensuring optimal performance and cost-efficiency for diverse workloads.
- Leveraging ServiceNow to create dashboards and filters, asset CI field mapping, create and update assets in our ITAM (IT Asset Management), onboarding/offboarding, and equipment requests/returns.
- Provided tiered support for end users, resolving issues related to macOS and iOS devices managed through JAMF Pro, resulting in an 85% increase in user satisfaction.
- Monitored ticket queues and escalated unresolved issues within SLAs to the appropriate teams, minimizing downtime, and improving service efficiency.
- Utilized Intune's integration with Azure AD to assign policies and applications to specific user groups and organizational units.
Desktop Support Analyst
Paradies Lagardere
Atlanta, GA
11.2022 - 03.2024
- Pioneered the creation of new user accounts in AD Manager+ and Windows AD, streamlining the user onboarding process
- Managed and deployed company-approved applications using Intune's app protection policies, including deploying Microsoft 365 apps and third-party software to users' devices
- Responsible for creating and maintaining documentation for troubleshooting procedures, best practices, and user guides
- Diagnosed and resolved issues related to user access, network latency, and resource contention within VDI environments
- Integrated Microsoft Intune with Microsoft Endpoint Manager for a cohesive management of devices and applications across the organization
- Managed and secured a diverse range of endpoints (smartphones, tablets, laptops) through IBM MaaS360, ensuring consistent application of security and compliance policies across all devices
Freelance Representative
Primerica
Atlanta, GA
07.2020 - 12.2022
- Ensured compliance with state and federal regulations across various insurance lines by developing and implementing standardized procedures for multi-line claims processing
- Created detailed reports and analyses of multi-line claims trends, providing insights that informed business decisions and risk management strategies
- Coordinated multi-line claims with various internal teams (legal, compliance, underwriting) and external vendors to ensure proper claim handling and resolution
- Reduced claim costs by conducting cross-line claims analysis and identifying opportunities for subrogation, recovery, and cost containment
IT Specialist
Freeman Mathis & Gary, LLP
Atlanta, GA
05.2022 - 11.2022
- Managed Windows Server configurations, troubleshooting connectivity and data access issues for seamless operations
- Customized ServiceNow workflows and automation rules to streamline incident, problem, and change management processes
- Utilized SCCM and Microsoft Endpoint Manager to efficiently manage devices and applications across the firm
- Regularly querying the SNNB database to compare against the ISP reports
- Onboarding and offboarding via New User form (PowerShell script), Active Directory, Microsoft 365 Admin and Teams
- Conducted thorough inventory audits and asset management using ITIL best practices
- Ensured PKI systems met organizational security standards and regulatory compliance (e.g., NIST, ISO, PCI-DSS) through regular audits and best practices
Help Desk Support Technician
Prologic ITS
Riverdale, GA
01.2022 - 05.2022
- Installed, configured, and managed Windows Server features
- Implemented SCCM for device management, optimizing departmental efficiency
- Installed DHCP, DNS, File and Storage services, and Active Directory Donation services
- Delivered technical support for network connectivity, hardware/software solutions, and system maintenance
- Configured critical network services, including DHCP, DNS, and Active Directory
- Managed Bring Your Own Device (BYOD) programs, ensuring secure access to corporate resources while maintaining user privacy through Intune's app protection policies
Technical Business Analyst
Fiserv
Atlanta, GA
07.2021 - 01.2022
- Diagnosed and resolved complex technical and operational issues, enhancing system performance
- Collaborated with clients to build knowledge on business analytics, improving data-driven decision-making
- Documented troubleshooting methodologies, contributing to a robust knowledge base
- Resolved production issues, performed validation, and testing via Power BI within the scope of SLAs
Level II POS Tech Specialist
NCR Corporation
Atlanta, GA
04.2019 - 12.2020
- Streamlined credit/debit card reporting data, reducing security vulnerabilities and enhancing customer trust
- Troubleshooting and providing technical assistance for BS- and MBE readers, i.e., Miura, Samsung Quantum, MagTech (iOS)
- Maintained excellent customer account file record ensuring a 100% uptime: Leveraging Salesforce and in-house processing platform
- Provided expert technical support for POS hardware and software, ensuring minimal downtime for retail operations
PCI Compliance Specialist
Sysnet Global Technologies
Sandy Springs, GA
02.2018 - 04.2019
- Implemented PCI DSS compliance procedures, ensuring data integrity and security for numerous clients
- Created and maintained compliance data sheets for numerous customers
- Developed marketing strategies that expanded the customer base by 12%
- Effectively communicated with franchises via phone, e-mail, and software updates to help maximize production efficiency to improve gross sales and net revenue
Client Service Technician
Priority Payment Systems
Alpharetta, GA
08.2014 - 12.2017
- Developed new customer relations through telephone contact and sales activity increasing customer service satisfaction
- Increased customer satisfaction and sales through proactive client engagement and professional service delivery
- Increased total monthly financial sales over -50,000, exceeding goals consistently by engaging clients proactively and delivering professional, concierge service
Education
B.A - Fashion Merchandising and Design
Clark Atlanta University
Atlanta, GA05.2011
College Prep Diploma -
Columbia High School
Decatur, GA05.2004
MBA - Business Administration and Management
Grand Canyon University
Pheonix, AZSkills
- JAMF Administrator
- MS 365 Admin
- ITILv4 Practices/CSI
- Azure AD/Intune
- MDM/CMC
- Local/Cloud AD
- AD Manager
- Bomgaar/TeamViewer
- Kaseya IT/Security Mgmt
- SNOW(ServiceNow)
- Networking/IP Config
- MacOS/iOS
- ServiceDesk
- Windows 10/11
- AWS/Azure VM
- SCCM/MDM/CMC
- Okta
- AWS Administrator
- SharePoint
- Power BI
- Jira
- SQL
- PowerShell/Scrip
- Documentation/SLA
- VPN - Citrix/Meraki
- IManage/Work 10
- VMWare/VDI Mgmt
- Imaging/Deployment
Certification
- PCI DSS Compliance, 03/01/18
- CompTIA A+, 06/01/20
- CSV (Computerized Systems Validation), 03/01/23
- CompTIA Networking+, In progress
- Azure AZ-900, 08/01/24
References
References available upon request.
Timeline
Technical Analyst
Motion Recruitment
10.2024 - Current
Jr. Systems Administrator
ITC Infotech
09.2024 - 10.2024
IT Systems Analyst
Dolby Laboratories
05.2024 - 07.2024
Desktop Support Analyst
Paradies Lagardere
11.2022 - 03.2024
IT Specialist
Freeman Mathis & Gary, LLP
05.2022 - 11.2022
Help Desk Support Technician
Prologic ITS
01.2022 - 05.2022
Technical Business Analyst
Fiserv
07.2021 - 01.2022
Freelance Representative
Primerica
07.2020 - 12.2022
Level II POS Tech Specialist
NCR Corporation
04.2019 - 12.2020
PCI Compliance Specialist
Sysnet Global Technologies
02.2018 - 04.2019
Client Service Technician
Priority Payment Systems
08.2014 - 12.2017
B.A - Fashion Merchandising and Design
Clark Atlanta University
College Prep Diploma -
Columbia High School
MBA - Business Administration and Management
Grand Canyon University
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