Maria Montoya
Tacoma,WA
Summary
Assisted living manager with a proven track record in operational management and staff development, ensuring compliance with regulations and efficient facility operations. Strong communication and leadership skills foster a supportive environment for residents and staff. Committed to enhancing resident satisfaction through proactive problem-solving and continuous improvement initiatives. Experienced patient representative skilled in case management and service coordination, adept at addressing inquiries and resolving care-related issues. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assisted Living Manager
Judson Park
Des Moines, WA
11.2023 - Current
- Conducted assessments of potential new residents for admission into the assisted living facility.
- Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.
- Provided leadership, guidance and direction to team members in the delivery of quality care to residents.
- Oversaw daily operations, including staffing, scheduling, budgeting, compliance with regulations and safety standards.
- Developed and maintained relationships with resident families and staff.
- Recruited, hired and trained new medical and facility staff.
- Organized special events within the facility such as holiday parties, barbecues or movie nights.
Personal Caregiver
Consumer Direct Care Network Washington
Federal Way, WA
11.2000 - Current
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Accompanied clients to doctor appointments or other errands outside the home.
- Administered medication as prescribed by physicians in accordance with state regulations.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Organized recreational activities for clients such as walks outdoors or reading books together.
- Assisted patients with exercises designed to improve mobility or strength.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Cooked appetizing and satisfying meals and snacks.
Assisted Living Manager
Timber Ridge At Talus
Issaquah, WA
03.2022 - 12.2023
- Provided leadership, guidance and direction to team members in the delivery of quality care to residents.
- Conducted assessments of potential new residents for admission into the assisted living facility.
- Collaborated with other departments to ensure a smooth transition between levels of care within the facility.
- Coordinated transportation services for residents who need assistance getting to medical appointments.
- Participated in community outreach initiatives aimed at promoting the assisted living facility's services.
- Arranged pre-admission tours to families to lessen anxiety of admission.
Resident Care Coordinator
Timber Ridge At Talus
Issaquah, WA
04.2015 - 11.2023
- Developed and implemented resident care plans to meet individual needs.
- Monitored residents' medical records and documented changes in condition or behavior.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Educated family members about their loved one's condition and treatment plan.
- Assisted residents with daily living activities as designated in care plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Managed medication administration program for residents according to physician orders.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Provided support and guidance to residents in daily living activities.
Education
High School Diploma -
Cleveland High School Stem
Seattle, WA07.1994
Skills
- ADL Support
- Patient Care
- Medication Administration
- Patient Care Assessment
- Patient Safety
- Dementia care
- Resident assessment
- First aid and CPR
- Activity coordination
- Staff management
- Problem-solving
- Communication
- Multitasking capacity
- Team building
- Employee work scheduling
- Active listening
- Adaptability and flexibility
- Employee recruitment and hiring
- Time management
- Inventory and restocking
Certification
Assisted Living Certified Leadership.
Languages
Spanish
Timeline
Assisted Living Manager
Judson Park
11.2023 - Current
Assisted Living Manager
Timber Ridge At Talus
03.2022 - 12.2023
Resident Care Coordinator
Timber Ridge At Talus
04.2015 - 11.2023
Personal Caregiver
Consumer Direct Care Network Washington
11.2000 - Current
High School Diploma -
Cleveland High School Stem