Maria Mora

• Managed acute and chronic conditions with full understanding regarding complex therapy needs for 14 years in Ottawa County with Program of Excellence Award 2021
• Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
• Educated patients, families and caregivers on home exercise program that complement therapy sessions.
• Provided patient with information, techniques and support to enhance development of motor skills.
• Wrote patient case notes and reports and collected statistics to develop and implement treatment plans.
• Utilized evidence-based practices to ensure most effective treatment methods were employed for each individual case.
• Made clinical assessments and diagnoses to treat physical problems and conditions.
• Constructed physiotherapy treatment plans to increase functionality and strength.
• Designed and reviewed clinical management plans to encourage exercise and movement.
• Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
• Assisted in the rehabilitation of post-operative patients by providing expert guidance and support throughout recovery process.

Performed as subject matter expert for case management processes to 6 county programs Ottawa, Montcalm ,Osceola , Barry , Kent, Newaygo for the management of Volunteer programs and Services

• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.to 6 Counties
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Performed as subject matter expert for case management processes
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care
• Performed as subject matter expert for case management processes.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.

• Communicated medical need for patient visits to scheduling department to over 600 documented clients.
• Participated actively in quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
• Mentored junior clinical support staff members on best practices for providing exceptional service while maintaining professionalism under pressure.
• Evaluated emerging trends in the field of medicine and updated clinical support practices accordingly to ensure continuous improvement in patient care.
• Optimized data collection methods during patient consultations for more accurate diagnoses and tailored interventions.
• Managed on-site coordination of home health documentation.
• Collaborated with interdisciplinary teams to develop holistic treatment approaches tailored to individual patient needs.
• Streamlined workflow efficiencies within the clinical environment through continual process improvements and updates on best practices in patient care management.
• Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.