Raeven Candler

Greeted guests (100+) at front desk and engaged in pleasant conversations while managing check-in process.

• Restart POS start of morning shifts
• Answer phones and check Voicemail messages (15+)
• Read and respond to emails (20+)
• Keep office cleaned and organized
• Update in store Express pick up, Curbside and Delivery logs with correct information
• Restock items that are in office
• Transfer calls to appropriate departments
• Scan customers different types of identification upon entry

• Managing and upgrading accounts & demographics
• Assisting retirees of ages 64 & disabled, 65 yrs old and retired or retiring soon
• Answering questions about HRA's
• Helping customer on the website through our webchat
• Assisting with adding doctors and prescriptions to the retirees account online
• Scheduling appointments, after verifying account information
• Scheduling Call backs
• Meeting the expectations of customer service by responding with correct punctuation and professionalism
• Knowledge on Medicare Part A, B, C and D
• Faxed Authorization request experience
• Multiple monitor experience
• Verifying HIPPA with each fax pulled
• Provided information within the CRM
• Navigating through multiple systems allowing me to provide the best customer service
• Although there were no certificates provided I had the pleasure of switching from 5 lines of business within this Employer

• Company Overview: CVS health
• Assisted customers with questions
• Kept records of customer complaints
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• CVS health

• Hands on training;
• Loan processing
• Read script given
• Filing applications for the lenders
• Filling out paperwork for lenders

• Inbound calls
• Assist members in the Military with Paying Auto and property bill

• Count til at start and finish of shift
• Oven checks
• Rolling pretzels
• Taking orders
• Computer database per order
• Cleaning as I go

• Clean registers
• Scan items, put item codes into the database
• Stock ShelvesSkills Used:
• Cashier
• Stock
• Price change
• Training
• Inventory/counting/labeling