Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Benson

Lubbock,TX

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

City of Lubbock Health Department
Lubbock, TX
03.2023 - 03.2026
  • Greeted and welcomed guests, providing a positive first impression of the company
  • Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
  • Scheduled appointments and maintained an organized calendar for multiple staff members
  • Provided administrative support to various departments as needed, including data entry and filing

Customer Service Representative

Suddenlink Communications
Lubbock, TX
05.2018 - 04.2022
  • Responsibilities
  • Outbound calls
  • Incoming Calls
  • Billing
  • Scheduling
  • Working with several different programs at once
  • Good Customer service

Customer Service Rep Billing

Convergys
Lubbock, TX
11.2015 - 11.2018
  • Responsibilities
  • Greeting
  • FILLING Papers
  • Answering phone
  • Computer skills
  • Skills Used
  • Great Customer Service Skills

Customer Service Representative

Stenocall
Lubbock, TX
01.2011 - 09.2013
  • Responsibilities
  • Answer Phones Calls
  • Skills Used
  • Computer skills
  • Customer Service skills

Education

High school diploma - undefined

South Plains College
Lubbock, TX
01.2013

Skills

  • Communication skills
  • Account Management
  • Computer skills
  • B2B Sales
  • Computer Operation
  • Cold calling
  • CSR
  • Customer service
  • Inside sales
  • Call Center
  • Classroom experience
  • Medical billing
  • Outside sales
  • Microsoft Office
  • Outbound sales
  • Cash register
  • IVR
  • EMR systems
  • Pricing
  • Outbound Sales
  • Office experience
  • Telemarketing
  • Inside Sales
  • Teaching
  • Cold Calling
  • ICD-10
  • Time management
  • Customer Service
  • Computer Skills
  • Customer Care
  • Sales
  • Curriculum development
  • Outside Sales
  • Copywriting
  • CRM Software
  • B2B sales
  • Accounting
  • Senior care
  • Word processing

Certification

  • First Aid Certification
  • CPR Certification
  • Forklift Certification
  • Non-CDL Class C
  • Certified Home Health Aide
  • Certified Medication Aide
  • CompTIA Network+

Timeline

Front Desk Receptionist

City of Lubbock Health Department
03.2023 - 03.2026

Customer Service Representative

Suddenlink Communications
05.2018 - 04.2022

Customer Service Rep Billing

Convergys
11.2015 - 11.2018

Customer Service Representative

Stenocall
01.2011 - 09.2013

High school diploma - undefined

South Plains College
Briana Benson